Ins and Outs of Tech Support
Latest Posts
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- How to Set Up Zebra Browser Print with MicroBiz
- Exploring POS Mobile Wearables
- Step-by-Step Calibrating Your Datalogic Magellan Scanner
- Star Micronics mC-Label2: Compact, High-Resolution Labeling for Any Workspace
- Star Micronics CD5 Cash Drawer: Multiple Sizes for Every POS Setup
- Why Phenol-Free Paper Matters for POS Printing
- What You Should Know About CRE, Heartland, and Genius
- Zebra Guardian Cabinets
Speeding Up The Support Process
By: Ben - 6/27/2014
There are a few things that can be done on the customer side in order the help the support process along: Its important to know the information that was used when the order was placed, so we can identify the specific item information and proof of purchase. If the item was not purchased from POSGuys, we can direct you to the manufacture for further assistance. Customer PO/Order/Reference Number → the unique identification number for that specific purchase (ie. PG123456) Company Name First and last name of the person who placed the order Phone number or email that was included in the contac...
Software Feedback
By: Ben - 6/13/2014
Feedback is important for developers and most accept feedback either through phone, email or features built into the software that allows a user to submit their thoughts on existing features in the software or how they might be improved. My most recent run in with this was in Quickbooks Point of Sale; the physical inventory count specifically. After using one of the approved mobile devices to collect data on inventory, you can sync it up with the database in Quickbooks POS to add stock to the current inventory count. What this doesn't include is the feature to add items that didn't exist in th...
Is This Broken?
By: Ben - 6/3/2014
Sometimes devices seem like they just don't want to work. You might have a scanner this is supposed to be plug and play, printers that wont print, and drawers that wont open. But a lot of these problems can be caused by issues other than the product being broken or defective. The most common issues I've run into are caused by communication problems; driver settings, device configuration and loose or disconnected cables. These can usually be resolved by checking to make sure drivers are installed correctly, cables are plugged into the proper place securely, and possibly resetting the device. If...
Scanner Setup Problems
By: Ben - 5/19/2014
USB barcode scanner are usually plug and play out of the box, but sometimes they require additional configuration or troubleshooting. The most common issue that people seem to run into is that the barcode they're scanning is a symbology, or language of barcode, that wasn't enabled by default of the scanner. This problem is easy enough to resolve once you find out what kind of barcode you are trying to scan. Most scanners are configured using a series of barcodes located in the user manual or programming guide. Scanning the correct sequence of those codes will allow you to program the scanner t...
CRE Registration
By: Mary - 1/1/1999
Registering PCAmerica's Cash Register Express When you register Cash Register Express, it attaches your company information to a license key or keys. Once it is registered, PCAmerica will be able to find the license under that company information and any additional licenses purchased in the future can also be added to that registration. Registering the software for the first time also starts a 30 day trial of technical support through PCAmerica. Activation When launching an unregistered copy of Cash Register Express, it ask if you would like to register. Clicking 'Register Later' will brin...