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    Terms & Conditions

    Return Policy

    Unless noted below or in the product description, most products can be returned directly to POSGuys.com within 15 days from the date of invoice if all of the following requirements are met:

    Items returned must first be issued a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 15 days only.

    Please allow 2-4 weeks to process refunds and credit your account.

    Our Return Policy for software is consistent with the manufacturer’s license agreement. We do not accept returns of Printheads, Media (labels, ribbon, receipt paper, etc.), Software, Encrypted Products, or Manufacturer Extended Service Contracts. For certain items, all sales are final, and returns are not available; see product descriptions for further information. POSGuys.com does not accept returns on special order products. These are products that are not actively listed on the site for purchase.

    Return Requirements

    To receive credit, all products must:

    1. Be returned in their original packaging.
    2. Include all manuals, cables, warranty cards, etc.
    3. Be clean, without scratches, and resealed in a factory-fresh condition.

    All products must be returned double-boxed, with no markings or writing on the original manufacturer box. If a product shows signs that the entire product and packaging were removed from its original box, a refund may be denied, resulting in the shipment of the product back to the customer. Freight charges are not refundable. Customers are responsible for shipping costs on returned items if POSGuys.com has covered the initial freight fees. In the event that a customer requests a shipping label but did not pay for the initial shipping, POSGuys may provide a shipping label to the customer and add the cost of the label to the restock fee if applicable.

    General Inventory Restocking Fees

    • 5% Restocking Fee: Packaging is intact for the item being returned, and the customer is reordering another product.
    • 10% Restocking Fee: Packaging is intact for the item being returned, but the customer is not reordering another product.
    • 15–20% Restocking Fee:
      • Packaging is not intact or damaged for the item being returned, and the product is in resalable condition.
      • Item being returned is past the standard return policy (i.e., Exceptions). Restocking fee determined upon inspection.
    • 30–50% Restocking Fee/Refusal:
      • Product is physically damaged and/or packaging is not intact/damaged for the item(s) being returned or past the standard return policy.
      • POSGuys.com reserves the right to refuse returns, back to the customer, if the conditions of return are not met (determined on a case-by-case basis).

    DOA/Defective Troubleshooting Policy

    If a product is suspected of being DOA/Defective, and the product is not properly troubleshot before return, as required, it will be returned to our corporate office for further testing. If the product is found to be DOA/Defective, a full refund will be issued. If the product is found to be functional, an appropriate restocking fee for standard product return will then apply.

    Large Order Return Policy

    Due to the high costs associated with larger orders, purchases over $10,000 or quantities exceeding 50 units will have a stricter return policy and will be considered NCNR (Non-Cancellable and Non-Returnable).

    Non-Cancelable After Shipment: Once shipped, large orders are considered Non-Cancellable and Non-Returnable (NCNR). Only single items from such orders may be exchanged, and only in cases of proven defect or damage.

    Shipping Policies

    Please note: Due to unprecedented supply chain and transportation logistics disruptions, stock on items can change quickly. If the item in your cart becomes unavailable before your order is sent, a member of our sales team will reach out to confirm a backorder date or alternative model.

    Furthermore, FedEx, UPS, and USPS will not claim responsibility for any shipments delayed due to weather, mechanical issues, or acts of God. We cannot provide refunds for delayed shipments because of this.

    The customer assumes all responsibility for a package once it has been marked as "delivered." We encourage delivering to a business address where the package can be signed for.

    Shipping Rates

    • Shipping is FREE with orders over $100 to the Continental United States. Free shipping method is ground shipping.
    • Orders over $25 but less than $100 will be charged $5 for shipping.
    • Orders less than $25.00 will be charged $10.00 for shipping.

    Shipping Address Requirements

    • Shipping address must be a residential or business address. POSGuys.com will not ship to a PO Box.
    • Standard checkout and PayPal checkout through POSGuys.com will only ship to the United States and Canada. All other countries must use International Checkout. See International Shipping Policies below for more information.

    Available Shipping Methods

    • Continental US: Ground, 3 Day, 2 Day, Overnight.
    • Alaska & Hawaii: 2 Day.
    • Canada: UPS Standard.

    Additional Shipping Notes

    • Saturday delivery is not available in all areas.
    • Orders with a gross weight over 150lbs may be subject to additional shipping fees. You will be contacted by a representative to confirm additional fees.
    • All orders not shipping ground will include additional shipping charges. An estimate will be specified on the checkout page. If the estimate is incorrect, you will be contacted by a representative to confirm shipping charges.
    • Orders returned as "undeliverable" or "refused" will be charged a minimum $30 fee.
    • Most orders placed before 2 PM PST will be processed and shipped the same day, provided stock and carrier availability. Most media and special order items will take an additional day to ship.

    Special Shipping Cases

    • Orders shipping to an APO or FPO are subject to a minimum $20 shipping fee and additional shipping time of at least three days.
    • Orders requiring a shipping address change after being processed will be assessed a $10 to $15 fee. This includes any information on the shipping label, such as address, recipient, or attn: line.
    • Card printing orders require proofing, processing, and printing time and generally ship the next day. For in-stock items, orders generally ship the next day after proof is approved by the customer. Larger orders may take additional processing and printing time. For expedited shipping of in-stock items with quantities under 300 full color/500 monochrome, orders must be placed and proof accepted by noon PST to be shipped the same day.
    • Stand-alone batteries only ship via Ground due to regulations around shipping dangerous goods.

    International Shipping Policies

    • All international orders must be placed through a third-party freight forwarder; we will not ship directly to locations outside the United States and Canada.
    • Orders shipping outside the Continental United States may require an additional shipping charge. A sales representative will contact you regarding any additional charges.
    • Orders shipping outside the United States may be subject to brokerage fees, customs fees, and local taxes. All fees are the responsibility of the receiving party. These fees vary by region and are not collected by POSGuys.com. Please contact your local customs office for details.

    Back Ordered Items

    Back ordered items are set to ship as soon as they become available. You will be contacted by email letting you know if any items are backordered. Back ordered items can be exchanged for an in-stock item or canceled for a full refund. Please contact [email protected] for additional help.

    Payments

    We accept the following payment methods:

    • Master Card
    • Visa
    • American Express
    • Wire Transfer
    • Purchase Orders (Please call or download our credit application form).
    • PayPal

    Credit Cards are charged at the time of purchase. Most orders are shipped out the same or next business day.

    POSGuys does not accept foreign credit cards. To place an order using a credit card from outside the US or Canada, please checkout using Google Checkout, PayPal, or International Checkout.

    Customer Privacy

    Cookies: This site uses cookies to keep track of the contents of your shopping cart. Cookies are also used to authenticate your account and maintain logged-in status so you are not forced to log in every time the site is used. Lastly, we use cookies to determine the referral source if you were brought here by an outside link, such as from a blog post or search results. This information is only used to help us understand how people find us.

    Personal Information: POSGuys.com does not sell, rent, or disclose any customer information, including e-mail addresses. We collect the minimum amount of information to facilitate billing and shipping orders, and providing support. Your data is stored in a secure data center and sensitive information is protected with encryption. Personal information is retained to facilitate support and process orders.

    Tracking: We use Google Analytics to monitor and analyze service usage. More information on how Google uses data when you use services like ours can be found at https://policies.google.com/technologies/partner-sites. We also use Clicky for the same purposes and to understand how customers use our site. Their policies can be found at https://clicky.com/terms/privacy.

    Emails: POSGuys.com will occasionally send special offers via email to previous customers. Customers may opt out of email solicitation using the links provided on these emails or by contacting us.

    Your Rights: Under Applicable Data Protection Laws, you may have the right, in certain cases, to request access to your Personal Data that we process, to request details about such Personal Data, including the purposes and potential recipients of this data, to have such Personal Data rectified or deleted, to have the processing thereof restricted, or to object to the processing of your Personal Data, as well as to request a copy of your Personal Data in a standardized format so that it can be provided to another vendor.

    You may also have the right to lodge a complaint with your national data protection authority or other public authority governing the protection of your personal information.

    Residents of countries in the European Economic Area and Switzerland have the following additional rights with respect to their personal data:

    • Right to information: You have the right to be informed of what personal data about you we are processing and the rationale for that processing.
    • Right of access: You have the right to request access to your personal data that we are processing.
    • Right of rectification: You have the right to request that we correct your personal data that we are processing if you believe that data is not up to date or is not accurate.
    • Right to withdraw consent: You have the right to withdraw your consent to our future processing of your personal data where our processing is based on your consent.
    • Right to object: You have the right to object to our processing of your personal data.
    • Right of erasure: You have the right to request that your personal data be deleted.
    • Right to restrict: You have the right to request that we restrict our processing of your personal data.
    • Right to data portability: You have the right to obtain a copy of your personal data in a structured and commonly used, machine-readable format where our automated processing of your personal data is based on your consent or based on a contract entered between us.

    SMS Disclosure and Consent Policy

    To comply with industry-mandated regulations and ensure consumer protection from spam texts, POSGuys, a product of MGM Solutions, adheres to strict SMS communication policies in line with The Campaign Registry (TCR) requirements for U.S. and Canadian mobile carriers.

    How Users Can Opt-In to Receive SMS Messages: All SMS communications require prior consent. Opt-in consent is individual, explicit, and never implied. It cannot be transferred or shared with third parties.

    • Online Forms: Users can opt-in by completing specific forms on our website where SMS consent is available. Availability of opt-in forms may vary over time based on site updates and management.
    • Paper Forms: Users can sign a consent section on paper forms where applicable.
    • Verbal Consent (Phone): Users can verbally agree during phone calls. This consent is logged through call records.
    • Text Message Opt-In: Users can initiate opt-in by texting a designated keyword to our official number.

    All opt-ins are captured and stored through call, text, or email records and are searchable if required for verification.

    Purpose of SMS Messages: POSGuys uses SMS strictly for business-related purposes, including:

    • Sales Information: Confirming order details, facilitating transactions, and following up on inquiries.
    • Order Updates: Providing updates related to order status, shipping, or processing.
    • Customer Support: Assisting with troubleshooting or technical issues.

    We send fewer than 100 SMS messages per month. Message and data rates may apply.

    We do not send promotional messages via SMS. Any promotional texts claiming to be from POSGuys should be disregarded as they are not legitimate. Promotional sales communications are sent exclusively via email.

    Data Usage and Privacy:

    • Data Collection: We collect your phone number solely for SMS communication purposes related to transactions and customer support.
    • Data Sharing: We do not share your personal information, including your mobile number, with third parties for marketing or unrelated purposes. We do not share your mobile information with third parties for marketing purposes. Data sharing is strictly limited to operational needs only.
    • Data Transfer: We do not transfer consumer data to external organizations without consent.
    • Security Measures: We have strict internal policies and security protocols to prevent unauthorized data sharing or breaches.

    For inquiries regarding your data or this policy, please contact us at [email protected] visit our Contact Page.

    Opt-Out Rights: You have the right to opt-out of SMS communications at any time.

    • To opt-out, simply reply with “STOP” to any SMS message you receive from us.
    • You may also reach out directly through email, phone, or live chat to request manual removal from SMS communications.

    Once you opt-out, you will no longer receive SMS messages from POSGuys unless you opt-in again.

    For more information, please review our Customer Privacy Policy.

    Manufacturer Warranty Policies

    Product warranties vary by manufacturer. POSGuys.com offers a 20-day warranty from the date of invoice on most products. Please see individual product descriptions for details.

    In all cases, POSGuys.com warranty does not imply any additional product warranty. All warranty & faulty product-related issues beyond the standard DOA period will be directly handled by the product manufacturer. POSGuys.com is not responsible for individual manufacturers’ warranty policies.

    If you have any specific questions, please contact the manufacturer directly. For manufacturer contact information, please call the POSGuys.com Support Team at 1-800-903-6571 extension 302.

    Non-Cancellable & Non-Returnable Orders

    POSGuys may set certain products as non-cancelable and non-returnable.

    Website Accuracy.

    While we make our best effort to keep the information on our site accurate, prices are subject to change without notice. In the event a price is found to be incorrect, or a product is not accurately depicted, we will make every attempt to contact the customer to inform them of the changes. All information is believed to be accurate, but is not guaranteed.

    DISCLAIMER / LEGAL STATEMENT

    TERMS AND CONDITIONS OF USE OF THIS INTERNET SITE

    By using this site you agree to the following terms and conditions:

    1. USE RESTRICTIONS MGM Solutions, Inc, dba POSGuys.com ("MGM") maintains this internet website. Reproduction or modification of any information contained in this site is prohibited without the express written consent of MGM. MGM makes no representations that the information contained in this site is appropriate, available, or permissible for use in all locations.

    2. LIMITATION OF LIABILITY DISCLAIMER In all circumstances, MGM's maximum liability is limited to the purchase price of the products sold. MGM shall not, under any circumstances, be liable upon a claim or actions in contract, tort, indemnity, contribution, or other claims related to the products it sells which exceed this liability limit. MGM shall not be liable for third-party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not MGM is apprised of the possibility of such claims or damages.

    3. RIGHT TO CHANGE OR MODIFY MGM reserves the right to change, modify, and/or withdraw the information, products, or services in this site at any time without notice.

    4. GOVERNING LAW AND JURISDICTION Any dispute arising out of or related to these Terms and Conditions or the sales transaction between MGM and Customer shall be governed by the laws of the State of Washington, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. MGM and Customer consent to the exclusive jurisdiction and venue of the State Courts of the State of Washington, Whatcom County, to resolve any dispute between them related hereto, and the parties waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity, or otherwise, against MGM that is more than one year after the date of the applicable invoice.

    5. SEVERABILITY If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Washington law.

    6. WAIVER The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

    7. ENTIRE AGREEMENT These terms and conditions, together with the MGM invoice respecting the products ordered by Customer, are the complete and exclusive agreement between MGM and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between MGM and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

    8. COPYRIGHT All content included on this site is the property of MGM or their content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of MGM protected by U.S. and international copyright laws. The content and software on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited.

    9. RIGHT OF REFUSAL We reserve the right to limit quantities and to reject orders at our discretion.