Our Tech Support Department is here to provide Live Technical Support for hardware and software on most orders. We strive to support everything we sell and go through extensive training with the different hardware and software manufacturers to make sure we understand in ins and outs of the point of sale and auto-id industries. There are a few items that will help us help you.
An Order Number. We keep extensive notes on any support given to you so it helps us when we can find you in our system. Our order numbers start with PG and then numeric numbers after that. If you do not have your ord...
How to connect a Barcode Scanner
Barcode scanners can be connected to a PC, MAC, or Tablet through a variety of wired and wireless interfaces. The most common for PC is USB, the most common for tablets is bluetooth.
USB barcode scanners plug into a computer using the standard female USB port. Most versions of Windows from Windows 2000 on up install the necessary HID driver automatically, removing the need to download a device specific driver. The driver will normally be a HID (Human interface device) with the manufacturer's name sometimes specified with it example: Zebra H...
Second Monitor as a Customer Display
Traditional Pole Display vs. Second Monitor
Traditional 2-line monochrome customer displays have become less and less popular each year. While once considered a mandatory accessory due to the popularity of writing checks, it has become less and less popular as more and more stores stop taking checks and only accept cash or credit/debit cards. The old pole display which showed item information and order totals assisted in writing checks faster and mistake free. Now that everything is automated it's cost isn't as warranted as in the past.
What has b...
Receipt Printer Drivers
All receipt printer manufacturers produce their own Windows drivers. In most cases there are drivers for both 32 bit and 64 bit windows versions. If you get a warning about a driver being unsigned or unconfirmed click the "install anyways".
Download Drivers Here:
A full list of available receipt printer drivers is available here: https://posguys.com/drivers.asp?catID=12
USB, Parallel, or Serial Connections
Generally when installing the printer you will want to download the drivers first, run the executable but not power on or plug in the printer until ...
POSGuys.com including sales and technical support departments will be closed on Monday July 4th in observance of USA's Independence Day. We will not be able to take any phone calls or respond to emails on July 4, 2016. Please see our FAQ section for answers to many common questions or try contacting the manufacturer of your POS hardware directly.
Shipping (UPS, FedEX) will also be closed and not delivering during the holiday:
- UPS (Closed) https://www.ups.com/content/us/en/resources/ship/imp_exp/operation.html
- FedEx (Closed) http://www.fedex.com/us/service-guide/holiday-schedule.html
Our newest Ask POSGuys video shows you how to pair Zebra Bluetooth scanners with iOS, Android and Windows devices, and how to use the keyboard once the device has been paired.
For more information on the scanners, or to download the PIN codes for pairing, see: Zebra CS3070 Zebra CS4070
Video transcription included below.
“Travis from POSGuys.com. Today we're going to go over Bluetooth barcode scanners and pairing them with different operating systems. With iOS, I'm going to be pairing a Symbol CS3070, with Android phone, I'm going to be pairing a Zebra CS4070, and using Windows, I'm going...
Datalogic's new Heron 3130 1D Scanner and Heron 3430 2D Imager are not only great at scanning barcodes, they also offer unique light and sound options and we want to show you how to get the most out of those features.
First, check out your 3130 Quick Ref Guide and 3430 Quick Ref Guide. In these guides you will find handy configuration codes that can do everything from lower the volume to configure the country code. The Quick Reference Guide will be the one instruction booklet you'll actually read and want to keep handy.
Let's start with the lights on the Heron 3130 and the Heron 3430. Out...
Symbol LS2208 now the Zebra LS2208
The Zebra LS2208 is the new name for one of the best selling barcode scanners of all time with over 5 million units sold. It was originally the Symbol LS2208 and part of Symbol Solutions before they became Motorola Solutions which eventually was bought out by Zebra Technologies.
What made the LS2208 so good was its compact form factor, double trigger, and easy compatibility. When the 2208 was created, there was a lot of confusion on what interface to use, serial scanners, ps2 keyboard wedge interfaces, and synapse were all used in the point of sale and au...
CRE Database Backup
In our last post we talked about backing up the restaurant software, Aldelo, to have some kind of disaster recovery. Cash Register Express, a more general point of sale software, also has a backup utility built in.
Below is our guide, including pictures, to walk through the process step-by-step.
NOTE: Database Backup cannot be completed until all credit card transactions have been settled.
Open Cash Register Express, but don't log in. Click on File at the top left portion of the screen.
Select Database Maintenance and then Backup Database
Any loss of data, whether it's a personal computer, handheld device, or business computer brings a lot of stress. Loss of data on a POS system means losing customer transactions, menu settings, inventory, and more.
Luckily, the backup process for Aldelo is simple.
Open the Aldelo software. On the opening screen, select Back Office
On the Back Office screen, select Backup Database
Select a drive and a location from the menu. We recommend keeping a copy on the computer and on an external drive. A USB thumb drive works well and can be placed in a safe location easily.