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What to do if your Touch Controls stop working on your Windows PC.
By: POSGuys Support - 6/4/2024

We see this issue most often when customers attach a Second Monitor or Customer Facing Display for the first time. Typically, you will need to identify which display is the primary display and then we advise to calibrate as well. If your PC is otherwise fine, as in no damage to the touch display its self, the below steps should help. Open Tablet PC Settings Search for 'Control Panel' in your windows Desktop Search Once Control Panel is open, search for 'Tablet PC Settings'.  After opening Tablet PC Settings, select 'Setup...' within the Configure Section toward the top. Th...

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Zebra MC9400: How Does It Compare to the MC9300?
By: POSGuys - 5/2/2024

The TLDR For Busy Decision Makers The Zebra MC9400 is a significant upgrade over its predecessor, the MC9300, packing advanced features, improved performance, and enhanced durability into a sleek and rugged design. A high-end industrial processor with 5G support, generous expandable storage, and support up to Android 17 makes this product one that wont become outdated any time soon. Backward compatibility for MC9300 accessories also make it an ideal offering for operations looking to upgrade. Overall, the MC9400 is a compelling choice for businesses seeking reliability and future proo...

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Enabling Legacy Notepad on Windows 11
By: POSGuys Support - 4/26/2024

The new Notepad application included with Windows 11 has new features that make editing text easier. Things like browser-styled tabs, an enhanced Visual UI, and rich formatting options. While nice, these features cause problems for applications and hardware that rely on the simpler and straightforward nature of Window's classic Notepad application. If you are running into problems with entering text into the new Windows 11 Notepad, or if inputting text is causing lag, we have created a quick guide to deactivate the new Windows 11 and restore your access to the old program. Getti...

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How to Pair your SocketScan 700 Series with a Windows Computer
By: POSGuys Support - 4/26/2024

How to Pair your SocketScan 700 Series with a Windows Computer When pairing the scanner to a Windows Computer, the Socket Scanner needs to be placed into HID Mode in order to scan Barcodes into text fields. Once in HID Mode, you then must pair to the Windows Computer. The easiest way to achieve both is to use the Socket Mobile Companion Setup Application. Setup To begin, download the Companion App from this link here: Socket Companion Application. Start the application and follow the On-Screen Setup steps. After the setup is complete, there will be a ne...

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How to Use An RFID Scanner with Excel To Perform A Missing Inventory Audit
By: POSGuys Support - 4/5/2024

Overview If you are looking for a convenient, lightweight approach to RFID, you can use Microsoft Excel to compare your scan results against an existing list- no expensive specialty software required. In this scenario, you would import or create a list of existing RFID Values into a single column. You would then have a second column to scan your RFID Tags into, populating your second list. Lastly, you will have a third column comparing your scanned list against the first column and highlighting any missing values. Thi...

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The TSP100IV SK: A Solid Linerless Sticky Receipt Printer for Cafes and Quick Service
By: POSGuys - 3/27/2024

The TLDR for Busy Decision Makers TSP100IV SK is the replacement to the popular TSP650II SK linerless printer. It is designed for use in quick service restaurants, cafes, and delis — businesses who might benefit from using repositionable sticky receipts. The printer is built on the popular TSP100IV and thus provides reliable real-world tested print performance. It lacks the sensors required to print die-cut media, and the lack of an adjustable media hanger limits your print-width options, and features available in the mC-Label3, but the printer more than makes up for this with a comp...

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Exploring the TrueOrder KDS: Epson's One-Time-Buy Kitchen Display System
By: POSGuys - 3/21/2024

The TLDR for Busy Decision Makers The TrueOrder™ kitchen display system is a new software offering from Epson that fills a big gap in the market as a true buy-once own-forever software platform. While relatively new software, the platform offers a host of industry-standard features and backs up those features with a competent support team and a wide net of compatible software. Initial setup can be tricky but once you’re up and running, the software is relatively easy to operate and maintain. This one-time purchase is balanced out with the need to purchase proprietary hardware with the sof...

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Epson TrueOrder KDS - Frequently Asked Questions
By: POSGuys Support - 1/26/2024

Epson TrueOrder KDS Frequently Asked Questions - Is there any monthly costs? No, there is no monthly cost associated with Epson TrueOrder KDS. The cost of the software is included in the hardware total. - Can I use my existing hardware with it? Generally, you can expect your setup to stay the same. What instead happens in a typical deployment is that you are adding more hardware to your setup. The Touch Display will intercept signals that are meant for your Kitchen Printer and then turn those signals into meaningful information on the Touch Display. This allows you to have the ...

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Exploring the mC-Label3: A New Industry Standard for Hybrid Receipt/Label Printers
By: POSGuys - 12/15/2023

The mC-Label3 is a true multi-functional printer, setting a new standard in the market. Building upon the foundation of its predecessor, the TSP650IISK, the mC-Label3 introduces significant upgrades and special features that redefine the printing experience. In this review, we highlight some of the printer's most notable features and cover some of the technical specs and supported accessories. Highlighted Specs for Busy Decision Makers The inclusion of an adjustable media hanger and a Gap/black mark sensor in every model sets the mC-Label3 apart as a true hybrid label/receipt printer, h...

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How to lock down your BarTender Templates - BarTender 2021 R4
By: POSGuys Support - 9/20/2023

How to Secure and Lock Down your Label Templates by setting user permissions in BarTender 2021 R4. Step 1: Open BarTender Designer Open the BarTender Designer software and select the label template you want to secure. Step 2: Access Document Password Settings Go to File in the menu. Select BarTender Document Password. Step 3: Set User Password A prompt will appear. Set a user password and confirm it. Optionally, you can also type in a hint. Step 4: Configure Protected Actions Below the password fields, you'll find a list of "Protected Actions." Choose the a...

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