POSGuys Support

We Support What We Sell.

So you can focus on the people that drive your business and not on the hardware.

Hardware Support no matter the device.

POSGuys.com wants to make sure your point of sale hardware integrates well into your business and provides you with years of excellent service. As such, we offer phone and virtual support as well as on-site installation and repair to United States-based customers. From barcode scanner configuration to wireless receipt printer installation, our tech support team has you covered.

Contact Us
Hours: M-F 7:30am - 4:00pm PST
Phone: 800-903-6571
E-Mail: [email protected]
Chat: Live Chat with Support!

Get Remote Support Help

(Requires installation of Heartbeat RM remote support tool)

Phone & Email Support

POSGuys.com is reinventing the way you think about phone support! Service, value, and protection come with most products we sell. Get a quick response with POSGuys.com’s expert phone and e-mail support.

We offer solutions for:

  • Configuration Questions
  • Usability Questions
  • Compatibility Issues
  • Product Defects
  • Product Drivers & Manuals
  • Software Updates
  • Manufacturer Contact Information

Didn't order your hardware from POSGuys.com and still need help? No problem! For an hourly fee we can attempt to solve your tech support needs. Please view this link for more information about those services and call or email our support team if you have any questions.

Hardware Support

Hardware Support

Having trouble with hardware not purchased from us? We can help! Hourly support services available for common issues.

Software Support

Software Support

Need help with software? We handle a range of issues on industry-standard Point of Sale software. Hourly Support & Incident Packages available.

Online Remote Support

With high-speed Internet, our Online Remote Support gets you back to business in a snap! Our Help Desk team utilizes secure remote login software to establish a remote connection directly to your PC. It's as if a help desk specialist were sitting right at your desk!

With Online Remote Support, POSGuys.com can:

  • Diagnose Your Problem
  • Resolve Configuration Issues
  • Resolve Compatibility Issues
  • Answer Usability Questions

Get Remote Support Help

(Requires installation of Heartbeat RM remote support tool)

On-site Installation & Repair Services

With our nationwide On-Site Installation Services, hit the ground running. We can have you up and running out-of-the-box! Installation services are quoted on a per-project basis and generally require a few weeks to schedule. Please reach out to our sales team for more information.

At this time, we do not offer onsite repair services. If you're in need of support, please reach out to our support team and they can work with you to find a resolution.

POSGuys.com Technical Support Terms & Conditions

POSGuys Support abides by the following terms and conditions. POSGuys reserves the right to modify these terms as neccesary. Please call us for more information. here for a full list of our policies.

  • Help Desk Services only support products purchased through POSGuys.com
  • If we are unable to resolve an issue, we will provide the customer with contact information for the product's manufacturer.
  • Not all accessories offer the same support as their related products. Please call for support policies on accessories.
  • While we strive to help each and every one of our valued customers, it is not always possible to resolve all issues. We reserve the right to refuse support to those determined to be abusive, uncooperative, or who have unrealistic expectations.
  • Help Desk Support is not available for all products. See individual product description for details. In all cases, POSGuys.com Help Desk support does not imply any additional product warranty. All warranty & faulty product related issues beyond the standard DOA period will be directly handled by the product manufacturer. POSGuys.com is not responsible for individual manufacturers' warranty policies.
  • The customer is responsible for their own system backup and recovery practices.

On-Site POS Installation Terms & Conditions:

  • On-Site POS Installation does not include training.
  • On-Site Installation may not be available in all areas. Please contact a POSGuys.com Sales Representative to find out if your area is covered.

Phone Support Levels

  • Lifetime support covers eligible products for their lifespan, including setup and basic troubleshooting
  • Limited support only covers basic installation
  • Software support may have phone coverage for a set number of days, to help with initial setup and training. Additional support may be purchased with an incident support contract.

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