FAQ# 1015: How do I refund a customer their balance on their accounts?

Question

How do I refund a customer their balance on their accounts?

Answer

Identify the customer and then enter PAY into the cash register (this is assuming the PAY item was not deleted from inventory). Enter a negative amount (equal to the customerĀ“s account balance) and then tender. Change due will be equal to the customerĀ“s balance. After that is complete, you can finish the transaction by paying the customer in cash.

Updated: 12/5/2007 7:50:45 AM JD

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