FAQ# 2205: My Zebra Bluetooth printer will not give me an authentication PIN when pairing. How can I get around this or fix it?

Answer

With Zebra Bluetooth printers, they will usually print out a pairing code, when trying to pair to the device. However, sometimes the printer will not issue a pairing code due to the device that is trying to pair with it.

This is where the Zebra Setup Utility comes into play. The Utility allows the end user to plug the printer into a Windows PC via USB cable, in order to customize the interface settings of the printer, including Bluetooth features.

The setup allows you to set your own custom 6-digit PIN number for pairing.

Once making the modifications and sending them to the printer, it will reboot. Make sure to unplug the printer from USB before it completes its reboot cycle.

If you have any questions or concerns on how to do this, feel free to reach out to POSGuys Technical Support at 800-903-6571 ext. 302 or via email at Support @posguys.com.