Getting Support with POSGuys

To receive support from POSGuys for your Cash Register Express (CRE) system, you must have an active support contract with Heartland and submit a Change of Reseller form. This form officially requests Heartland to reassign your account to POSGuys as your new reseller.

Important Notes About the Process:

• The change of reseller process may take a few business days to complete.
• Heartland will contact your current reseller to confirm the change.
• If your current reseller denies the request or claims ownership of your account, this could delay or prevent the transfer.
• You must have an active support contract with Heartland in order to receive support from POSGuys.

Where to Get the Form:

You can access the Change of Reseller form at the following link: CRE Change of Reseller PDF Download
Email the completed form to [email protected].

If you have any questions or need assistance filling out the form, don’t hesitate to give us a call. Our team is happy to help.