Potential Defect with ZD4/ZD6 Desktop Printers
By: POSGuys - 3/16/2025

<h1>Potential Defect with ZD4/ZD6 Desktop Printers</h1>
<style></style>
<p><img src="https://posguys.blob.core.windows.net/content/images/blog/88733/white pritner small.png" alt="ZD4/ZD6 Desktop Printers" /></p>
<h2><b>Situation</b></h2>
<ul>
<li>A manufacturing defect was detected in late Aug&rsquo;24 which may cause the printer to have a False Print Head Over Temp reading and cause the printer to shut down.</li>
<li>There is no safety concern with the printer.</li>
<li><b><span style="text-decoration: underline;">Only a small subset of printers produced in Q2&rsquo;24 to Q3&rsquo;24 were affected with this defect.</span></b></li>
<li>Printer models: <b>ZD411D&amp;T, ZD421D&amp;T, ZD611D&amp;T, ZD621D&amp;T, ZP620 and ZP506</b> (not all units are affected, only a small subset).</li>
<li>Potential affected ZD printers&nbsp;have serial numbers with the 3rd letter being J, the next two numbers being 24, and then the following digits being between 10-30.&nbsp; EX: XXJ24<strong>11</strong>XXXXXX</li>
<li>Anything shipped after Sept. 23rd from Zebra will not experience this issue.</li>
</ul>
<h2><b>Mitigation</b></h2>
<ul>
<li>If a customer experiences the errors mentioned above, please submit an <b><a href="https://www.zebra.com/us/en/support-downloads/request-repair.html" target="_blank">RMA request</a></b>. There will be no cost to customers; repair work and shipping to/from Zebra will be covered. A pre-paid shipping label will be sent to the email/information entered on the <b><a href="https://www.zebra.com/us/en/support-downloads/request-repair.html" target="_blank">RMA portal</a></b>.</li>
<li>If additional questions or concerns arise, please contact your regional customer support help desk. Find local customer support contact info here: <b><a href="https://www.zebra.com/us/en/about-zebra/contact-zebra/contact-tech-support.html" target="_blank">Customer Support</a></b>.</li>
</ul>

Potential Defect with ZD4/ZD6 Desktop Printers By: POSGuys - 3/16/2025

Recent Posts By POSGuys

Potential Defect with ZD4/ZD6 Desktop Printers
By: POSGuys - 3/16/2025