What to do if your Touch Controls stop working on your Windows PC.
By: POSGuys Support - 6/4/2024

<p>We often see this issue when customers attach a second monitor or customer-facing display for the first time. Typically, you will need to identify which display is the primary one, and we recommend calibrating as well. If your PC is otherwise undamaged, including the touch display itself, the steps below should help.</p>
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<div class="titletext"><span style="font-size: 18pt;"><b class="Medium-Text"><b class="Big-Text">Open Tablet PC Settings</b></b></span></div>
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<li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt;">Search for 'Control Panel' in your windows Desktop Search</span><br /><span style="font-size: 12pt;"><br /><br /></span></li>
<li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt;">Once Control Panel is open, search for <strong>'Tablet PC Settings'</strong>.&nbsp;</span><br /><span style="font-size: 12pt;"></span><span style="font-size: 12pt;"><br /><br /></span></li>
<li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt;">After opening <strong>Tablet PC Settings</strong>, select <strong>'Setup...'</strong> within the Configure Section toward the top. The screen should turn white with instructions stating that you need to tap the primary display to set it. The White Screen will automatically go away.&nbsp;<br />&nbsp;<br /></span>&nbsp;<span style="font-size: 12pt;"> </span><span style="font-size: 12pt;"><br /></span></li>
<li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: Calibri, sans-serif;">Next, ensure that the correct Monitor is selected under '<strong>Display:' </strong>in&nbsp;<strong>Display Options</strong>. Then, select&nbsp;<strong>'Calibrate...'</strong>. This will turn your screen white with a new set of instructions. Tap the specified locations to calibrate your touch display. The White Screen will automatically go away.&nbsp;<br /><span> <br /></span>&nbsp;</li>
<li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: Calibri, sans-serif;">After the Screen goes away, you have successfully enabled your touch controls as well as having the touch display calibrated.</li>
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What to do if your Touch Controls stop working on your Windows PC. By: POSGuys Support - 6/4/2024

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What to do if your Touch Controls stop working on your Windows PC.
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