800-903-6571 POSGuys Knowledge Base – Help and Advice from the Pros!
Order Tracking |  My Account |  View Cart

FAQ# 1044: My touchscreen was working fine until recently. What could have caused it to stop working?

Question

My touchscreen was working fine until recently. What could have caused it to stop working?

Answer

First, try restarting your computer to see if that fixes the issue. If the touchscreen has recently been moved into a different USB port, that could have caused the software to not recognize it. Try moving the touchscreen into a different USB port, perhaps the port it was originally working on. If the touchscreen has not recently been moved to a different USB port, try reinstalling the drivers (under Device Manager, right click the HID-compliant touch screen option and either "enable" the option, or "update driver software"). If these do not resolve the issue, please contact our tech support for further troubleshooting.

Need Help? We have answers to all your Tech Support needs!
This question is associated with categories:
POS Touch Screen Monitor A touch screen monitor is an integral part of any point of sale system. POSGuys.com carries a variety of affordable touch screen monitors from major brands including Elo, POS-X and more.
POS Computers With a full lineup of all-in-one touch screen computers from POS-X, Pioneer, Posiflex, and Protech, POSGuys.com has the equipment you need.
Need Live Help? Live Chat