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FAQ# 1059:

My receipt printer cuts off my receipts, prints another two inches, then cuts again. Why?

Question

My receipt printer cuts off my receipts, prints another two inches, then cuts again. Why?

Answer

The two most likely reasons for receipt printers to behave in this manner are misconfigured software or incorrect drivers.  In the former case, it is best to contact the developer of your software to determine how to correctly configure your software for your particular receipt printer; your software is likely sending incorrect cut commands at the moment.

The other possible issue -- installation of the incorrect driver -- can be solved by uninstalling your driver and installing the correct driver.

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