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FAQ# 1080:

What kind of support does PayPros provide to make it stand out from the competition?

Question

What kind of support does PayPros provide to make it stand out from the competition?

Answer

PayPros (previously PPI) provides 24/7 in-house technical and merchant account support. They trouble shoot the software as well as up to the minute transaction activity. Because PayPros provides support in-house, the developers, sales team and support staff can all communicate, they are more aware of whether merchant demands are satisfied and as a result adapt much quicker to consumer change requests.  Most other payment processing providers license their software from outside sources and thus are less able to directly edit their technology.

Additionally, despite providing 24/7 support 365 days out of the year PayPros never uses outside call centers. When a merchant calls needing assistance they can expect to speak to a payment processing expert from their home office in California right away.

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