800-903-6571 POSGuys Knowledge Base – Help and Advice from the Pros!
Order Tracking |  My Account |  View Cart

FAQ# 2113: Why is my Epson printer not recognized on my computer?

Question

Why is my Epson printer not recognized on my computer?

Answer

This can be caused by a faulty USB cable, bad interface card on the printer, improper interface type selected in the printer settings or having the wrong driver installed on the computer.

The easiest issue to check is the drivers. Try uninstalling the current driver, and downloading the correct one. Drivers can be located on the drivers page of our website, or on the product page, under the Downloads tab. Plug the printer back into your computer, and see if its recognized.

If installing the new drivers doesn't resolve the issue, the next issue to check is the interface type selected in printer settings. To check this, find the printer (located under Control Panel > Devices and Printers on your computer), and right click the printer. Click on Printer Properties, and under the Ports tab, make sure the printer is under the correct type of port.

If changing the printer settings doesn't resolve the issue, it may be a faulty USB cable or bad interface card on the printer. You can try a new USB cable to see if that fixes the issue. If not, or if you need further assistance on this, please give Technical Support a call at 1-800-903-6571 or email at support@posguys.com.

Need Help? We have answers to all your Tech Support needs!
This question is associated with categories:
Receipt Printer Featuring major brands including, Epson, Star, and POS-X, we have a receipt printer ideally suited for your needs. From impact kitchen printers to high end thermal printers, we have it all.
Need Live Help? Live Chat