FAQ# 2147: Why is my wireless scanner not charging?


Why is my wireless scanner not charging?


In most cases, if the device is not charging, it can usually be traced back to the cradle or the battery of the device. Some simple steps can be taken to see if it may be one of the aforementioned issues. First check the cradle and see if it is powered on. If not, double check the power connection to the cradle (or USB cable that leads to the computer). If the cradle appears to have power, you may want to take out the battery of the device (you can usually find a small cover on the bottom of the handle of the scanner, where the battery is located) and reseat it. Then place the scanner back on the cradle.

If the previous steps have been followed, and the device still fails to power on, there is one more thing you can check (for USB powered scanner cradles).

If issues are still occuring, you may want to email POSGuys.com Technical Support at [email protected] or you can call us at 800-903-6571 ext 302.

Need Help? We have answers to all your Tech Support needs!
This question is associated with categories:
Barcode Scanner With the right barcode scanner, you can speed data collection and eliminate data entry errors in any industry. From hand-held to presentation, POSGuys has a variety to choose from. Let us help you find the best scanner for your business.