800-903-6571 POSGuys Knowledge Base – Help and Advice from the Pros!
Order Tracking |  My Account |  View Cart

FAQ# 995: Why am I receiving a "device not recognized" message using my barcode scanner?

Question

Why am I receiving a "device not recognized" message using my barcode scanner?

Answer

If you get a USB device not recognized error message, a couple of issues could be present.

The first of which is the device itself could have failed. If you can plug the device into multiple different ports across a couple of different computers and every time you get the same message, then the device itself has ceased to function and you will need to consult the manufacturer for warranty information.

If the scanner is using a USB adapter to adapt it from for example the PS/2 port selection this could also mean a failure in the adapter rather then the device itself. Test the scanner on a computer with a native PS/2 port to see if the unit is still functioning.


Updated: 12/4/2007 10:04:59 AM RG

Need Help? We have answers to all your Tech Support needs!
This question is associated with categories:
Barcode Scanner With the right barcode scanner, you can speed data collection and eliminate data entry errors in any industry. From hand-held to presentation, POSGuys has a variety to choose from. Let us help you find the best scanner for your business.
Need Live Help? Live Chat