Use the Network setup program to direct all Store Manager installations to the
net.id in the
POSdata folder on the network drive.
For further assistance on this, please give Technical Support a call at 1-800-903-6571 or email at
[email protected].
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The data integrator likely needs to be updated. To do this, you must run the data integrator from the
WinPOS40 folder that contains the
posdata folder to be updated. If you need further assistance on this, please give Technical Support a call at 1-800-903-6571 or email at
[email protected].
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To configure your POS-X XP8200 USB pole display to work with Proxis Store Manager Classic, follow these steps:
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Once this driver has been installed, open a Run dialog by holding the Windows key and pressing R. In this dialog, type devmgmt.msc, then press Enter to access Device Manager.
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In Device Manager, double-click Ports to expand, and locate the Prolific USB-to-Serial adapter. It will have a COM port number listed next to it (i.e. COM3). Make note of this port.
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Select the correct COM port (as noted in step 3) from Com Port Select, then click Get Setting From VFD. From Command Mode, select CD5220. Click Download Setting to VFD, then click OK when prompted. Close the VFD Setup utility.
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Using the power button located underneath your pole display's screen, turn the display off, then back on.
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Open Proxis Office. Click Setup, then click Equipment Setup.
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Select the Pole Display tab. Under Pole Display Type, select CD-5220, then select the correct COM port under Serial Port. You may specify a between-transaction message under Between Transactions, if you desire. Click OK / Save
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Restart Proxis Cash Register, if necessary.
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This issue is likely due to an invalid entry in the '
Tax Code' field. Any time something has been entered into Tax Code other than 0-8, the product can result in an error.
To prevent this, enter
Proxis Office and open the
P1 folder. Find the product in question and change the value in the '
Tax Code' field to be between 1 and 8. This should resolve this issue. If not, or if you need further assistance on this, please give Technical Support a call at 1-800-903-6571 or email at
[email protected].
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The grayed out F7, F8, and F9 buttons when processing returns is an internal issue within Proxis Store Manager. This issue has been corrected in more recent versions of the software. If you experience this issue, you should upgrade to the latest version of Proxis Store Manager. If you need further assistance on this, or for more information, please give Technical Support a call at 1-800-903-6571 or email at
[email protected].
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Verify you are not running any anti-virus or spyware software. These softwares often are set by default to scan files upon creation or when modified. This conflicts with Proxis, because it creates/modifies a file whenever it processes a credit card. To correct this, disable you anti-virus or open up your anti-virus/spyware software and add the following extensions to the exceptions list:
.in and
.outThese file extensions allow communication between Store Manager and PC Charge so it is is important they are not blocked.
Note: More recent version of Store Manager only integrate with X-Charge
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First off in the Proxis Office, under the setup menu go to the sales tax setup.
- Office
- setup
- sales tax setup
- activate tax one with a value
- Set minimum tax to zero
The second place needed to configure in order for sales tax to work is the product database. In the product database make sure your items have a tax code of *1* assigned to them. After those two settings are set, open up the cash register program and verify the tax is being applied.
Updated: 12/11/2007 10:49:53 AM JD
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To copy your inventory to another location:
- Make a copy of the posdata folder which is located in the WinPOS40 folder located on the C:\\ drive of the computer.
- Then paste that folder into the corresponding directory C:\WinPOS40\ of the machine you wish to copy the inventory into.
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It is likely that the GRIDDEFS.API file in the POS Data folder has become corrupted. To fix this, close all instances of Store Manager and delete griddefs.api from the posdata folder. When Store Manager is opened again it will create a new griddefs file with all of the default settings.
Posted: 5/9/2007 3:14:56 PM RG
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There is no setting to prevent the register from allowing negative quantities. The software itself only has a warning alarm that can be set when a given product equals zero or less. To set the software so that the alarm is enabled, go into the Proxis Office then into:
- Setup menu
- System Setup
- Choose the setting, *Notify when inventory equals zero*
This should set the alarm to warn you when a product reaches zero.
Updated: 12/13/2007 7:27:57 AM JD
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Changing the default amount of cash listed in the drawer at the beginning of the day in Store Manager is fairly easy. Follow these steps:
- Open Proxis Office
- From the Setup menu, select System Setup.
- Click More Settings
- Enter the desired starting cash drawer totals in the Clear Cash Drawer Totals field.
This should change the default amount of cash.
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This is an issue with how Proxis Store Manager is reporting the sales totals. To resolve this, when closing the register on a daily basis, the box labled "Clear Daily Sales Totals" must be checked to return all Day sales totals to zero. This should zero out that days sales, and accurately report each days sales instead of monthly sales.
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- Open Proxis Office.
- Select the File menu -> Open Database Table -> Transaction Log
- Select the Report Query menu -> Build New Report Query
Construct the following report
- Select: SELECT * FROM [Transaction Log]
- Where: WHERE [Transaction Date]=#mm/dd/yyyy#
- Order by: ORDER BY
- Click OK
Once the query is entered, it should only display transactions made on the specified date.
Select the column you with to total (ie. Sales Total) then select the
Records menu ->
Sum/Add Column
To reset the log, select File then Reset
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To enable tax discounts in Store Manager Classic:
1. Go to SETUP, SALES TAX SETUP
2. Click on The TAX 2 tab.
3. Click back on the TAX 1 tab.
4. HOLD SHIFT, and press the "D" key.
5. Then click the box to enable it.
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To change the settings so that Store Manager Classic asks to identify the customer:
- Enter Proxis office
- Click on setup
- System setup
- More settings
- Under the identify customer option, choose always remind.
This should change the settings so that you receive a prompt to identify the customer each transaction.
Posted: 5/18/2007 12:04:07 PM JD
Updated: 12/7/2007 12:36:06 PM JD
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All information in Store Manager databases can be exported to text files which can then be manipulated in other software or imported in to other programs.
Updated: 11/8/2007 12:49:22 PM RG
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This happens because the Cash Register program is unable to locate PC Charge, causing an error. PC Charge needs to be running and visible in the System Tray before opening the Cash Register program. Close the Cash Register, opened PC Charge, and re-opened Cash Register. To prevent future issues, add PC Charge to the Windows Startup folder to ensure it is running whenever the PC is booted up.
Updated: 12/7/2007 12:34:24 PM JD
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The software most likely has corrupted API file. Delete the file *Localdef* from within your POSData folder (C:\WinPOS40\POSData).
Updated: 12/6/2007 3:41:56 PM JD
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To setup bottle deposits you will setup what is known as a carry along. To create a carry along, first open the Products database table in Proxis Office
- Go to File
- Open Database Table
- Products
Then enter a *C* in the Kit/Carry Along field/column for the primary item to notify the system that a carry along is associated with this product.
Now open the Kit database table in Proxis Office
- File
- Open Database Table
- Kits
and enter the items to carry along into the appropriate fields/columns:
• Product Code, 010223123456 (sodas product code)
• Show, Yes (Yes or No--all Carry alongs show on receipts)
• Product 1, DEPOSIT001 (product code for carry along item)
• Qty 1, 1 (quantity to carry along)
Updated: 12/6/2007 1:49:14 PM JD
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To pull up a report on product sales, you will need to use the preloaded report query within the products database. To do this:
- Go to Office
- Click File
- Open database table
- Products
- report queries menu
- load saved reports
- select "Day Sales by Item rpt"
This will load up a query listing what has been sold for that day (note there are also Month sales and Year sales rpts identical to these).
Updated: 12/6/2007 1:38:14 PM JD
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To set up credit limits for customers in Store Manager Classic, go into:
- Setup
- System setup
- Use credit limit option
After you check this box when creating the customer in the cash register, the software will now ask you what limit you would like to set for that customer. You have now set up a credit limit for the customer.
Updated: 12/6/2007 9:02:06 AM JD
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To manually set up the transaction number in Proxis Store Manager, follow these steps:
- In the Proxis Store Manager Office, select the SETUP option at the top of the software window.
- From there, select SYSTEM SETUP.
- After selecting System Setup, click on the MORE button at the bottom right.
- This will open another window, and in the LAST TRANSACTION NUMBER field, you can manually set the transaction numbers for future sales, after modifying the number count.
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Before upgrading Proxis Store Manager Classic, you'll want to back up the current installation of the software. This can be done by going to the local disk (C:). From there, you'll want to copy WinPOS40 to a safe and easy to find location (The desktop or a flash drive would be good examples).
Please note that if you don't back up your data, the information may be lost!
Make sure to write down your last transaction number, you'll need it later.
After backing back your folder, you'll want to uninstall Store Manager from you system by using Add/Remove Programs.
- Start Menu > Control Panel > Add/Remove programs (or Programs and Features)
- Scroll through the list and find Proxis Store Manager
- Select Proxis Store Manager and click Uninstall
After uninstalling the old version, reinstall with Proxis46.exe downloaded from
HERE
- Run proxis46.exe
- During the installation, choose Single User or Network Server (Install New Empty Data Files)
Now you'll want to copy the data from your old installation back into the updated one.
- Go to your old WinPOS40 folder that was copied earlier and copy the 'posdata' folder from inside.
- Then navigate to the new installation folder (C:\WinPOS40) and paste the posdata folder there.
- If prompted to merge or overwrite existing files, click yes to all.
- After the files are in place, go the the Proxis Office application.
- In Proxis Office, navigate to Setup > System Setup > More
- Type your last transaction number that was copied earlier into the 'Last Transaction Number' field.
- Click Close
- Click OK/Save
Your software may need reactivation after the upgrade. Please contact support if this is the case.
Support Email: [email protected]
Support Phone: 800-903-6571 Ext. 302
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Unfortunately, the only supported cash drawers that will open within Store Manager, are printer driven cash drawers or serial cash drawers. For the printer driven models there is a cable attached between the cash drawer, and the printer. The printer needs to be turned on/functioning in order for the drawer to pop open. With serial drawers, the drawer is directly connected to the computer via serial cable.
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If you get the following error when trying to access the P1 folder of Store Manager Office:
“The Microsoft Jet database engine cannot open the file '\Register1\posdata\products.mdb'.
It is already opened exclusively by another user, or you need permission to view its data.”
You may be getting this error due to a permissions issue trying to access the folder where the database is located. Try disabling the Windows Firewall on the computer or any anti-virus software first. Also, if you are also running multiple computers in your location, power off or restart the workstations in order to release any hold on the database files, and try again.
If you are still having issues trying to access the database, you may need to reach out to POSGuys.com Technical Support for further assistance. They can be reached at 800-903-6571 ext 302 or by email at [email protected]
.
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