POS-X EVO Impact

After connecting your POS-X printer, you will need to install a driver. The drivers are available either on the downloads tab available on the product's page on our website, or on the manufacturer's website Here. Use the drop down menus to select the category 'Receipt Printers', and then the specific product model. Once you install the driver, your POS-X printer should be working. [Read More]

When installing a USB Printer you should select the USB port that the printer is plugged into, not the LPT1 port. You may need to select several USB ports (USP001, USB002, USB003) before finding the correct port for your printer.

If you are unable to change it from the LPT1 port, uninstall and then reinstall the printer on your computer.

If this does not fix it, make sure you have up to date printer driver. The driver should be available from the manufacturer's website.

If you need further assistance on this, please give Technical Support a call at 1-800-903-6571 or email at [email protected]. [Read More]

All current POS-X printers will work with Windows 10 (these include the EVO Green, EVO HiSpeed, EVO Impact, ION Thermal and Thermal 2). Compatibility with older printers will depend on which model of printer you have, and the interface type. Most POS-X printers use the same driver, which will be supported on Windows 10. For more information, contact our sales team at 800-903-6571 or [email protected]. [Read More]

 

Your POS-X Ethernet printer must be connected to a TCP/IP network, either to a router or switch, to which your computer is also connected. Once you have connected the printer, follow these steps to configure it:

 

FINDING AN AVAILABLE IP ADDRESS

1. Determine the subnet your computer is currently connected to:
2. Click Start. In Windows XP, click Run, then type cmd, and then press Enter. In Windows 7 or Windows Vista, type cmd into the Start menu, then press Enter.
3. Type ipconfig and then press Enter.
4. Note the value for IP Address or IPv4 Address. It will be in the format of four sets of numbers, separated by dots.
5. You will need to locate an unused IP address on your network for your printer to occupy. To do this, you will need to ping an IP address to see if it is in use.
6. Using the first three segments (also called octets) of your IP address, followed by the numbers 192, type ping followed by this new IP address, then press Enter. That is, if your computer's IP address is 192.168.1.100, you will type ping 192.168.1.192, then press Enter; if your computer's IP address is 10.1.10.50, you will type ping 10.1.10.192, then press Enter; and so on.
7. If the IP address is in use, you will receive a response of the form "Reply from 192.168.1.192: bytes=32 time<1ms TTL=64." The numbers in this message may vary. If you receive a response in this format, repeat this step, increasing the final number by one each time (i.e. 192, 193, 194, etc.). When the response includes the text "timed out" or "Destination host unreachable," the IP address is most likely open. Take note of this open IP address.

SETTING THE PRINTER'S IP ADDRESS

1. To configure your POS-X Ethernet printer's IP address, you will need to download and install the Ethernet Configuration Utility.
2. Once installed, you will find the software in your Start menu, under All Programs and then EtherConfig.
3. After launching the software, click Search. Note that if nothing is displayed in the left-hand pane in the Information section after a few seconds, there is most likely an issue with your network which is preventing your computer from communicating with the printer.
4. When a string of characters (known as a MAC Address) appears in the left pane, click it. This will populate the IP, SUBNET Mask, and Gateway fields. Change the values in the IP field to those obtained in step 7 of the Finding an Available IP Address section of this guide.
5. Click Save, then click Exit.

INSTALLING THE PRINT DRIVER (IMPACT)

1. Download and run the POS-X impact printer driver.
2. Click Next. The driver files will be copied to your computer. When prompted, click Finish. This will launch the driver installer.
3. Check the box labeled DOT IMPACT PRINTER, then click Installation.
4. From the Printer Port menu, select TCP/IP. Enter the printer IP address used in step four of SETTING THE PRINTER'S IP ADDRESS, then click OK. Click OK one more time.
5. You may set the printer as the default printer if you desire; when prompted to reboot, do so.

INSTALLING THE PRINT DRIVER (THERMAL)

1. Download and run the POS-X thermal printer driver.
2. Click Next. The driver files will be copied to your computer. When prompted, click Finish. This will launch the driver installer.
3. Check the box labeled VENDOR THERMAL PRINTER, then click Installation.
4. From the Printer Port menu, select TCP/IP. Enter the printer IP address used in step four of SETTING THE PRINTER'S IP ADDRESS, then click OK. Click OK one more time.
5. You may set the printer as the default printer if you desire; when prompted to reboot, do so.

[Read More]

Unfortunately, despite the EVO Impact printer being an Epson emulated printer, the Restaurant Pro Express software does not send the proper commands to the POS-X EVO Impact to print modifiers in red color. [Read More]