Star Micronics TSP100

A general rule of thumb is to verify your connections to your printer before installing a printer or if your having recurring issues of being unable to print.

The printer has a power connector and, depending on what interface, a USB, Serial, or Parallel connection. Check all these connections before proceeding with an install or uninstalling a printer.

Another common issue is that your printer may be installed on the incorrect port. You can check this by opening up Devices and Printers (or Printers and faxes if you are using WindowsXP), right clicking on your printer, selecting Printer properties (or Properties if you are using WindowsXP), and clicking on the Ports tab. Try selecting several different ports (hint: if it is a USB printer, try USB001, USB002, USB003, and so on. if it is serial try COM1, COM2, COM3, and so on. If it is parallel try LPT1, LPT2, LPT3 and so on.) [Read More]

With the Star TSP100, the power button should be located on the left hand side of the device. Along with the feed button located in the front right side, near the power/error LED lights.

With the Star TSP100 ECO, there is no power button/switch on the device, and instead uses both a power cable and a USB printer cable, attached to the computer, in order for the device to power on. The feed button is located on the front right side of the device, near the power/error LED lights. [Read More]

In order to input a logo into the TSP100 thermal printer, you will need to install the printer driver first. Once the printer driver has been fully installed and a test page has been printed to confirm functionality of the printer, then you will want to proceed to the printer properties of the installed printer.

To get to the printer properties of the printer, you will want to make sure that you are in Devices and Printers within the Windows based operating system. From there, find the appropriate printer listed. Right click on the printer, and select Printer Properties. In the next box that shows up, there should be an option to select Logo. From within this screen, you should be able to load an image file, and adjust the size and darkness of the logo. Once you set your logo, you will want to print a test page to confirm that the logo is how you want it.

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Square systems are primarily compatible with Ethernet or Bluetooth interface printers (depending on the tablet you are using, Android tablets with USB ports and USB On-The-Go or USB Host mode can use USB interface printers). The compatible printers for Square systems are as follows:

Ethernet Interface Printers:

• Star Micronics TSP100 (39463110)
• Star Micronics TSP600II (39449771)
• Star Micronics TSP600 (37963030)
• Star Micronics TSP100III (39464910)

Bluetooth Interface Printers:

• Star Micronics SM-T300i
• Star Micronics TSP654II

USB Receipt Printers:

• Star Micronics TSP100 (USB)
• Star Micronics TSP100GT (USB)
• Star Micronics TSP600II (USB)

Impact Kitchen Printers

• Star Micronics SP700 (Ethernet Interface)

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Yes, for the most part. The only router we have come across that has conflicts with STAR Ethernet printers is the N-Series Netgear router. If you need further assistance on this, please give Technical Support a call at 1-800-903-6571 or email at support@posguys.com. [Read More]

From what we have seen as far as cause for a TSP100 not communicating over a network, would be one of the DIP switches being turned off. On the TSP100, the DIP switches should all be turned on. As long as all of the DIP switches (1-4) are turned on, the TSP100 should been seen by the STAR LAN/Bluetooth Configuration Utility.

If the utility does not see the STAR printer, you will need to add the printer manually, via IP address. The IP address can be obtained by turning the STAR printer off, holding down the Feed Button, and turn the printer back on, while holding that button down. A slip of paper will print out. Once that prints the slip, release the Feed Button, and a secondary slip will print out, with the IP address printed on the bottom.

From there, on a Windows based computer, you will need to go into Devices and Printers, and click on Add Printer. Select "My Printer Was Not Listed", and click on the TCP/IP option. Input the IP address from the slip, into the field for Hostname/IP Address. Click Next. Generic Network Card should be selected. Click Next. Select STAR from the manufacturer list, and then select the TSP143LAN Cutter option. Click Next. When the printer fully installs, it will have a finish button at the end. Go ahead and finish the install, and try printing a test page to your printer.

If you are still unable to print to the TSP100, please give us a call at 800-903-6571 ext. 302 for further assistance.

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To set up your Star Ethernet printer, you will need to download the printer driver and configure the IP address for the printer, and set up the printer in the printer settings.

For step by step instructions, see our Star Ethernet Printer Guide. [Read More]

Unfortunately, Star Micronic printers are not Airprint compatible.
In order to print to it, you would need to use a application that is designed to work directly through the printer. Many POS and Inventory applications designed for iOS devices are made to do this and will work directly with the printer through Bluetooth or a wireless network. Some applications like Square can also work with USB printers through a specific stand or cable.

We would recommend checking the hardware compatibility list for your App and asking any questions you might be unclear on before making a purchase.
Reach out to the App developer or feel free to contact our tech support at Support@POSGuys.com if you have any questions. [Read More]

In order to use a USB Star Micronics printer with the Square stand, both the printer and the stand need to be plugged into power. If the printer is plugged in, but the adapter for the stand is not, the printer wont work and some models may not even power on until it is. [Read More]

Unfortunately, Star Micronics printers will only work with the 2.4gHz radio channel for WiFi setups. If you have a Dual Band network that has both 2.4gHz and 5gHz channels, these will need to be separated out to two different networks. If you have a Mesh Network, the printer will unfortunately not work with that type of WiFi. [Read More]