Return Policy

Unless noted below or in the product description, most products can be returned directly to POSGuys.com within 15 days from the date of invoice if all of the following requirements are met:

Items returned must first be issued a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 15 days only.

Please allow 2-4 weeks to process refunds and credit your account.

Our Return Policy for software is consistent with the manufacturer’s license agreement. We do not accept returns of Printheads, Media (labels, ribbon, receipt paper, etc.), Software, Encrypted Products, or Manufacturer Extended Service Contracts. For certain items, all sales are final, and returns are not available; see product descriptions for further information. POSGuys.com does not accept returns on special order products. These are products that are not actively listed on the site for purchase.

Return Requirements

To receive credit, all products must:

1. Be returned in their original packaging.
2. Include all manuals, cables, warranty cards, etc.
3. Be clean, without scratches, and resealed in a factory-fresh condition.

All products must be returned double-boxed, with no markings or writing on the original manufacturer box. If a product shows signs that the entire product and packaging were removed from its original box, a refund may be denied, resulting in the shipment of the product back to the customer. Freight charges are not refundable. Customers are responsible for shipping costs on returned items if POSGuys.com has covered the initial freight fees. In the event that a customer requests a shipping label but did not pay for the initial shipping, POSGuys may provide a shipping label to the customer and add the cost of the label to the restock fee if applicable.

General Inventory Restocking Fees

• 5% Restocking Fee: Packaging is intact for the item being returned, and the customer is reordering another product.
• 10% Restocking Fee: Packaging is intact for the item being returned, but the customer is not reordering another product.
• 15–20% Restocking Fee:
  • Packaging is not intact or damaged for the item being returned, and the product is in resalable condition.
  • Item being returned is past the standard return policy (i.e., Exceptions). Restocking fee determined upon inspection.
• 30–50% Restocking Fee/Refusal:
  • Product is physically damaged and/or packaging is not intact/damaged for the item(s) being returned or past the standard return policy.
  • POSGuys.com reserves the right to refuse returns, back to the customer, if the conditions of return are not met (determined on a case-by-case basis).

DOA/Defective Troubleshooting Policy

If a product is suspected of being DOA/Defective, and the product is not properly troubleshot before return, as required, it will be returned to our corporate office for further testing. If the product is found to be DOA/Defective, a full refund will be issued. If the product is found to be functional, an appropriate restocking fee for standard product return will then apply.

Large Order Return Policy

Due to the high costs associated with larger orders, purchases over $10,000 or quantities exceeding 50 units will have a stricter return policy and will be considered NCNR (Non-Cancellable and Non-Returnable).

Non-Cancelable After Shipment: Once shipped, large orders are considered Non-Cancellable and Non-Returnable (NCNR). Only single items from such orders may be exchanged, and only in cases of proven defect or damage.