Return Policy

Unless noted below or in the product description, most products can be returned directly to POSGuys.com within 15 days from the date of invoice if all of the following requirements are met.

Items returned must first be issued a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 10 days only.

Please allow 2-4 weeks to process refunds and credit your account.

Our Return Policy for software is consistent with the manufacturer’s license agreement. We do not accept returns of Printheads, Media (labels, ribbon, receipt paper, etc.), Software, Encrypted Products or Manufacturer Extended Service Contracts. For certain items all sales are final, and returns are not available, see product descriptions for further information. POSGuys.com does not accept returns on special order products. These are products which are not actively listed on the site for purchase.

To receive credit, all products must 1) Be returned in their original packaging, 2) Include all manuals, cables, warranty cards, etc., 3) Be clean, without scratches, and resealed in a factory fresh condition. All products must be returned double boxed, with no markings or writing on the original manufacturer box. If a product shows signs that the entire product, and packaging was removed from its original box, a refund may be denied, resulting in shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for shipping costs on returned items if POSGuys.com has covered the initial freight fees. If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied depending on the sale value of the returned items:

General Inventory Restocking Fees:

  • 5% Restocking Fee -- Packaging is intact for the item being returned, and the customer is reordering another product.
  • 10% Restocking Fee -- Packaging is intact for the item being returned, but the customer is not reordering another product.
  • 15-20% Restocking Fee -- Packaging is not intact or damaged for the item being returned, and the product is in resalable condition. Item being returned is past standard return policy (ie. Exceptions). Restock determined upon inspection.
  • 30-50% Restocking Fee/Refusal -- Product is physically damaged and/or packaging is not intact/damaged for the item(s) being returned or past standard return policy. We also reserve the right to refuse returns, back to the customer, if the conditions of return are not met. (Determined on a case-by-case basis).
  • Systems Returns: $400.00 USD minimum fee for all system returns.

POSGuys.com Systems Restocking Fees:

All POSGuys.com Complete Retail and Restaurant Systems may be returned within 20 days of the date of invoice. A restocking fee will be applied to all returns on a per unit basis. One unit is considered to be either a Main Register, a Back Office Station, or an Order/client Station. For all systems, the customer is responsible for shipping costs associated with sending the systems back to POSGuys.com. Any products that are not in “Factory Fresh” or “Like New” condition will be charged additional restocking fees based on the condition of the equipment. The condition of the equipment will be determined by POSGuys.com.

Professional Services Restocking Fees:

  • All professional services, including custom programming, card printing, and label printing are non-refundable.

Freight charges:

Freight charges for all returns are not refundable. Customer is responsible for shipping costs on all returned items, unless an error of POSGuys.com or a manufacturer verified defect.

DOA Policy

If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online RMA request form. Most products (excluding software and consumables) can be returned if DOA within 15 days of invoice. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are only given to verified non-functional products. Shipping costs for DOA returns are typically covered by POSGuys.com for verified defective products, unless stated otherwise.

Returns On International Orders

All returns for international orders will be processed on a case-by-case basis. Please reach out to the POSGuys.com Returns Department or contact the sales representative that processed the initial order for further assistance.

Manufacturer Warranty Policies

Product warranties vary by manufacturer. POSGuys.com offers a 15-day warranty from date of invoice on most products. Please see individual product descriptions for details.

In all cases, POSGuys.com warranty does not imply any additional product warranty. All warranty & faulty product related issues beyond the standard DOA period will be directly handled by the product manufacturer. POSGuys.com is not responsible for individual manufacturers’ warranty policies.

If you have any specific questions, please contact the manufacturer directly. For manufacturer contact information, please call the POSGuys.com Support Team at 1-800-903-6571 extension 302.

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