FAQ# 2190: My printer is using the correct cashdrawer cable for my printer driven cashdrawer and I've checked all the settings in the driver and software, but it still isn't opening.

Answer

The next step you can take is to check the internal memory settings on the printer and see if the buzzer is enabled.

External buzzers use the same port as the cash drawer and if the feature to use one instead of a drawer is enabled, the drawer wont function. Normally this isn't an issue because the buzzer is supposed to be disabled by default.

• Turn off the Printer.
• Hold down the FEED button then turn the printer back on while still holding it. You can release the button once it begins to print.
• After the self test has printed, press and hold the FEED button for more than a second.
• Press FEED 3 times and then press and hold on a 4th.
• Press FEED 14 times and then press and hold on a 15th.
• Press FEED 2 time and then press and hold on a 3rd.
• Press FEED 1 time and then press and hold on a 2nd.

If there is a * next to the Enable option, then the buzzer is enabled and needs to be disabled for the drawer to work.

• Press FEED 2 times and then press and hold on a 3rd
• Turn the printer off and then back on

The buzzer should now be disabled and the drawer should work. If the drawer still isn't opening or the buzzer wasn't enabled then the issue may be the result of faulty hardware. And if the drawer and cable work on another of the same model printer, then its possible the cashdrawer port on that specific printer may be faulty.