FAQ# 2377: My Zebra Scanner Drivers License Parsing is not working properly for New York licenses. What is causing this?

Question

My Zebra Scanner Drivers License Parsing is not working properly for New York licenses. What is causing this?

Answer

Due to a change in the programming of New York ID barcodes, the DL parsing on older Zebra scanners, may have a parsing issue that will be resolved with a firmware update. Zebra Technologies recently released a firmware update, that corrects the parsing issue specifically for New York licensing.

If the scanner was purchased from POSGuys.com, please reach out to our support team at 800-903-6571 ext. 302 or via email at [email protected].

If the scanner was not purchased from POSGuys.com, please reach out to Zebra Technologies directly at 800-653-5350.

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