FAQ #2445
Question
What should I do if the touchscreen stops working on my Custom America Ascent, Peak, or Trek POS computer?
Answer
Contact Custom America Technical Support. A technician must run a special repair utility to restore the touch controls on your Ascent, Peak, or Trek computer.
Why this is required: The repair cannot be completed through the standard Windows touch settings.
Possible symptom: In some cases, you may also see a blue spinning Windows loading circle while your touchscreen is not responding. If you see it, mention it when you contact Custom America.
Have your computer’s model and serial number ready before contacting support.
Custom America Ascent, Peak, and Trek all-in-one POS computers covered by this FAQ.
Still need help?
POSGuys can help you identify your model and serial number or point you toward the right support path.
- Email: support@posguys.com
- Phone: 1-800-903-6571
- Returns and support policy
Support: Monday–Friday, 7:30 AM–4:00 PM Pacific Time Live chat: Monday–Friday, 6:15 AM–5:00 PM Pacific Time