Zebra OneCare Contracts Explained
By: Colton Redtfeldt - 4/19/2022

Worried about your employees accidentally breaking your Zebra scanner or printer? Maybe you’re in a high-pace production environment where downtime is a big concern. Or maybe you’re just looking for the sense of security that no matter what happens to your device, you’ll be able to get it fixed. If any of these things resonate with you, a Zebra OneCare contract is something you should look at.

These special contracts provide an additional layer of protection on top of a Zebra device's standard manufacture warranty. The big selling point? No matter how your device breaks, Zebra will fix it. With their standard warranty, you’ll only be covered in the case of a defect in workmanship or material. With a one-care contract, it doesn’t matter how the unit was broke: Zebra will bring the unit in and repair/replace the device in as little as one business day (depending on the contract type).

OneCare contracts are broken down into different tiers and contract durations, but most often, we sell “Select” and “Essential” contracts since they provide the best overall value in terms of support. Support durations are further broken into three or five-year contracts. For a full breakdown on all the contract types Zebra offers, [visit their website here][1] or check out the table at the bottom of this page.

<h2>OneCare Essential</h2>
This is Zebra’s mid-tier contract. With this level of support, you’re going to get an additional level of technical support that isn’t available to non-OneCare Contract users. If you do need to bring the unit it for repair, you’ll need to cover the cost of shipping it to Zebra but they’ll repair the unit within three days and then cover the cost of ground shipping back to your location. While your unit is there, they’ll apply any device updates (for mobile computers), and run any security patches at no extra cost. Additional battery maintenance and refresh services are also available for an additional charge - extending the life of any unit you’re using.

<h2>OneCare Select</h2>
With this level of plan, you’re never going to need to worry about device downtime. You’re going to get 24/7 access to Zebra’s technical support line. This is in contrast to the usual Monday through Friday 8 am-5 pm support offered to Essential customers. In the event Zebra is unable to resolve your issue over the phone — or if the unit is physically broken — Zebra will send out a like-new replacement and pay for next business day shipping. The same device updates offered on Essential plans are also included here.
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[1]: https://www.zebra.com/us/en/services/zebra-onecare-support-services.html
  [2]: https://posguys.blob.core.windows.net/content/images/blog/79004/Zebra%20OneCare%20Product%20Breakdowns.png

Zebra OneCare Contracts Explained By: Colton Redtfeldt - 4/19/2022

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Zebra OneCare Contracts Explained
By: Colton Redtfeldt - 4/19/2022