Before, During and After a Purchase
By: KC - 10/17/2014

"Customer service is the provision of service to customers before, during and after a purchase." (Wikipedia). Whether it is before the sale of an item, get to know your customer. Make a friend first, is one of the simplest and easiest ways to make someone feel comfortable. With so many sales not being face to face anymore and people buying online, because they are in a hurry, people forget that we are still people and need that sense of security that someone will be there on the other end if we need it. During the sale, give them the information they need and want. And don't be afraid to ask for the sale. After the purchase, don't forget about them, but don't pester them either. Find that happy medium, where they remember your name and the experience you gave them.

Just recently, I have had 2 great experiences in customer service. My expectations for customer service is pretty low, considering what we get most of the time. I dealt with two companies, one of them is an online retailer, Zappos.com. I ordered shoes, and of course got a size too big. Within the same day, I did a chat to return the pair that was too big, they did an exchange and sent out the right size. I did this on a Thursday and they said they will be here by Monday. I was pleasantly surprised. That seemed pretty quick. When I was at work today, Friday, my shoes showed up. Next day delivery! WOW! On my original order I didn't even get them that quick. They also sent me a return label for the original shoes that were too big so I didn't have to pay shipping to ship them back either! This made my online shopping experience great. I will definitely do business with them again and I will recommend them to anybody that will listen.

Before, During and After a Purchase By: KC - 10/17/2014

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Before, During and After a Purchase
By: KC - 10/17/2014