FAQ# 1015: How do I refund a customer their balance on their accounts?
How do I refund a customer their balance on their accounts?
Identify the customer and then enter PAY into the cash register (this is assuming the PAY item was not deleted from inventory). Enter a negative amount (equal to the customer´s account balance) and then tender. Change due will be equal to the customer´s balance. After that is complete, you can finish the transaction by paying the customer in cash.
Updated: 12/5/2007 7:50:45 AM JD