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FAQ# 1031: Customer is unable to process any sort of transactions (Settle, Cash out, Gift Cert, Refund) in Aldelo. The options are grayed out on the main screen. How can I fix this?

Question

Customer is unable to process any sort of transactions (Settle, Cash out, Gift Cert, Refund) in Aldelo. The options are grayed out on the main screen. How can I fix this?

Answer

The customer will need to log in a cashier and a cash drawer to enable these functions. Walked through the login process and tested successfully. This is likely happening because a Cashier and Cash Tray must be logged into the system before transactions can be settled in Aldelo. Try logging a Cashier and Cash Tray in, and see if the buttons are still grayed out. If this does not resolve the issue, please give Technical Support a call at 1-800-903-6571 or email at support@posguys.com.

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