POS FAQ Customer is unable to process any sort of | POSGuys.com
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FAQ #1031

Question

Customer is unable to process any sort of transactions (Settle, Cash out, Gift Cert, Refund) in Aldelo. The options are grayed out on the main screen. How can I fix this?

Answer

The customer will need to log in a cashier and a cash drawer to enable these functions. Walked through the login process and tested successfully. This is likely happening because a Cashier and Cash Tray must be logged into the system before transactions can be settled in Aldelo. Try logging a Cashier and Cash Tray in, and see if the buttons are still grayed out. If this does not resolve the issue, please give Technical Support a call at 1-800-903-6571 or email at support@posguys.com.
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Aldelo PRO POS Software

Powerful Windows-based POS system for restaurants, offering a perpetual license model. Aldelo PRO includes advanced restaurant management features such as table service, delivery tracking, and inventory control, making it a complete solution for busy operations.

Highlighted Features

  • • Perpetual License Ownership
  • • Table Service & Delivery Management
  • • Inventory & Recipe Controls
  • • Employee Time & Scheduling
  • • Customer Loyalty & Gift Cards
  • • Flexible Custom Reporting

Ideal for restaurants seeking a robust, one-time purchase solution.