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FAQ# 1056:

Keychain Synch prompts for activation every time you open it. How can I fix this?

Question

Keychain Synch prompts for activation every time you open it. How can I fix this?

Answer

This FAQ applies to Keychain Synch versions 2.0.4.0 and later.

This problem is usually caused by a corrupt settings.kcs file. The settings.kcs file controls settings and activation data for the Keychain Synch software.

In order to solve this problem, you must delete the settings.kcs file. This file is typically located in one of two locations, and sometimes in both locations. The following instructions describe locating and removing the settings.kcs file in the two most likely locations in Windows XP. Directions for Windows Vista and Windows 7 follow the directions for Windows XP. (Please note that this procedure will also reset all of your Keychain Synch settings to their default values.)

 Windows XP

  1. Assure that you are logged in to the user account for which Keychain Synch has been installed. Open Keychain Synch.
  2. Click File. Click Open Data Folder. A new window will open.
  3. If settings.kcs appears to be here, right-click the file and click Delete. Close the window.
  4. Click Start then click Run.
  5. Type %appdata%\Proxis Software\Keychain Synch\. Press Enter on your keyboard.
  6. If settings.kcs appears to be here, right-click the file and click Delete. Close the window.
  7. Open Keychain Synch and enter your activation code. Click File and click Exit. Open Keychain Synch again. You should not be prompted for an activation code.

Windows Vista, Windows 7

  1. Click Start. Type settings.kcs into the search box.
  2. For each instance of settings.kcs that Windows finds, right-click the file and click Delete.
  3. Open Keychain Synch and enter your activation code. Click File and click Exit. Open Keychain Synch again. You should not be prompted for an activation code.

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This question is associated with products:
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Proxis Keychain Synch Easy to use batch data collection software
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