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FAQ# 1091:

How do I perform a return in Cash Register Express?

Question

How do I perform a return in Cash Register Express?

Answer

To perform a return transaction in Cash Register Express, follow these instructions:

  1. Scan the product you wish to return, or enter its product number using your keyboard.
  2. Click Quan Change.

  3. Enter -1 (if you are accepting a return on more than one of the same product, enter the appropriate quantity). Click OK. The product will now be highlighted red, and the price will be displayed in parentheses, indicating a negative total.
  4. Proceed with the transaction as normal: If you wish to disburse cash to the customer, select a cash payment; if you wish to place a credit on their credit card or a gift card, choose accordingly.

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