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FAQ# 2126: I get a “Serv Not Allowed” error when I try to run EBT transactions within Cash Register Express, what can be causing this?

Question

I get a “Serv Not Allowed” error when I try to run EBT transactions within Cash Register Express, what can be causing this?

Answer

The message "Serv Not Allowed” generally means that the EBT transactions you are trying to run in CRE is not set up properly for the Merchant record on the processor side. This typically happens when an account is not configured to accept Discover or Amex, and sometimes EBT. Since this is EBT specific, you should make sure that the “Supports Tokenization” check box is unchecked in the Payment Processing tab for the EBT setup. If unchecking the box alone does not solve the problem, we would recommend contacting your processor to ensure the EBT account is setup correctly.

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