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FAQ# 2143: My LI4278 doesn't seem to be charging properly, what can I do?

Question

My LI4278 doesn't seem to be charging properly, what can I do?

Answer

The first thing that you will want to check is whether or not the base cradle is properly plugged into your computer. Check the cable connections to the cradle itself and to your computer. Secondly, you will want to check and see if all USB ports are in use. There may not be enough power being supplied to the cradle, especially if you are using a USB Hub.

The third option, if the others steps have been followed, is to unscrew the bottom cover of the scanner gun, and unplug the battery inside, and reseat the battery cable, and place the battery into the scanner. From there, place the scanner back on the cradle for an hour or two, and test the device again.

If it still fails to charge or hold a charge, we recommend giving our Technical Support department a call to diagnose the issue. They can be reached at 800-903-6571 ext 302.

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This question is associated with products:
LI4278 Product Image
Symbol LI4278 Cordless and durable, the Symbol* LI4278 is a great addition to grocery checkstands, garden centers, or even light industrial use. The fast linear imager in the LI4278 scans barcodes with ease, speeding the data capture process. This Bluetooth scanner is also compatible with Mobile Computers and even iPhones, increasing its usefulness.
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