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FAQ# 2165: Star TSP100 does not communicate over my network, after installing. What could be causing this?

Question

Star TSP100 does not communicate over my network, after installing. What could be causing this?

Answer

From what we have seen as far as cause for a TSP100 not communicating over a network, would be one of the DIP switches being turned off. On the TSP100, the DIP switches should all be turned on. As long as all of the DIP switches (1-4) are turned on, the TSP100 should been seen by the STAR LAN/Bluetooth Configuration Utility.

If the utility does not see the STAR printer, you will need to add the printer manually, via IP address. The IP address can be obtained by turning the STAR printer off, holding down the Feed Button, and turn the printer back on, while holding that button down. A slip of paper will print out. Once that prints the slip, release the Feed Button, and a secondary slip will print out, with the IP address printed on the bottom.

From there, on a Windows based computer, you will need to go into Devices and Printers, and click on Add Printer. Select "My Printer Was Not Listed", and click on the TCP/IP option. Input the IP address from the slip, into the field for Hostname/IP Address. Click Next. Generic Network Card should be selected. Click Next. Select STAR from the manufacturer list, and then select the TSP143LAN Cutter option. Click Next. When the printer fully installs, it will have a finish button at the end. Go ahead and finish the install, and try printing a test page to your printer.

If you are still unable to print to the TSP100, please give us a call at 800-903-6571 ext. 302 for further assistance.

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