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FAQ# 962:

I purchased an additional user license for Aldelo, but am unable to connect to my existing database. How can I get this license to connect?

Question

I purchased an additional user license for Aldelo, but am unable to connect to my existing database. How can I get this license to connect?

Answer

When you purchase an additional license for Aldelo, you must combine your licenses and refresh the license on your server computer. Until you do this, your new installation will not be able to connect to your database. In most cases, POSGuys.com will combine licenses for you upon purchase of additional licenses. In order to refresh the license on your server, please do the following:

  1. Open Aldelo For Restaurants on your server computer (where your database is located) and click Back Office. Log in.
  2. Click Help, then click Update Product Registration.
  3. Enter the information as required by this screen, then click Register. Should you encounter problems, use the contact information provided within Aldelo to contact the Aldelo corporation directly.

You should now be able to connect your new installation to your existing database.

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This question is associated with products:
Pro for Restaurants Product Image
Aldelo Pro for Restaurants Aldelo (formally NextPOS) Pro For Restaurants Software
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