Frequestly Asked Questions
Square systems are primarily compatible with Ethernet or Bluetooth interface printers (depending on the tablet you are using, Android tablets with USB ports and USB On-The-Go or USB Host mode can use USB interface printers). The compatible printers for Square systems are as follows:
Ethernet Interface Printers:
- Star Micronics mC-Print3 (39654510)
- Star Micronics TSP100III (39464910)
- Star Micronics TSP650II (39449772)
Bluetooth Interface Printers:
- Star Micronics SM-T300i (39634010)
- Star Micronics SM-S230i (39632710)
USB Receipt Printers:
- Star Micronics TSP100III (39474710)
- Star Micronics TSP650II (37966030)
- Epson TM-m10 (C31CE74011)
Impact Kitchen Printers
- Star Micronics SP700 (Ethernet Interface)
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Unfortunately, Star Micronic printers are not Airprint compatible.
In order to print to it, you would need to use a application that is designed to work directly through the printer. Many POS and Inventory applications designed for iOS devices are made to do this and will work directly with the printer through Bluetooth or a wireless network. Some applications like Square can also work with USB printers through a specific stand or cable.
We would recommend checking the hardware compatibility list for your App and asking any questions you might be unclear on before making a purchase.
Reach out to the App developer or feel free to contact our tech support at
[email protected] if you have any questions.
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Kitchen/Impact Printers:
TouchBistro is NOT compatible with USB or parallel printers
Recommended Model - Star Micronics Impact – SP 700 series
Receipt/Thermal Printers:
TouchBistro is NOT compatible with USB or parallel printers
Recommended Models - Star Micronics: TSP100III series (143IIIL), TSP100 series (113L/143L), TSP650 II
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Unfortunately Square has very specific printer roles for their features. So if a specific model is listed as a kitchen only printer, then it can only work as a kitchen printer. The Square app will not let you select a kitchen printer as a receipt printer.
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Yes, at this point just one POS receipt printer works with Airprint. Star Micronics offers a specific model of the TSP650II series that has Apple Airprint certification. The model is the TSP654II AirPrint-24 and comes in either
dark grey or
white. Using Airprint with this receipt printer you can also have control over the connected cash drawer or ticket alarm.
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There is a version of the Star TSP650II printer that is specifically designed to handle the special receipt paper that can be used to adhere a receipt to items for you customer, like coffee cups. The USB version of this printer will be compatible with Square if using the Square stand, the Square register or an Android device.
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If you are using one of the Star recommended printers you can update the settings so that it prints both the receipt and order ticket from the receipt printer. If you are using the latest version of Square, follow the steps below:
- Open Square and go to the Settings Menu.
- Scroll down to Printers and select the receipt printer.
- There should be 3 options for types of prints.
Turning on both the receipt and the order ticket option should let the printer do both.
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Shopify supports a few different models of Star printers.
Please note that in order to use one of these receipt printers with Shopify you will also need Shopify POS on iPad and the 'Shopify Plan' or higher.
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Unfortunately, Star Micronics printers will only work with the 2.4gHz radio channel for WiFi setups. If you have a Dual Band network that has both 2.4gHz and 5gHz channels, these will need to be separated out to two different networks. If you have a Mesh Network, the printer will unfortunately not work with that type of WiFi.
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Star Micronics Printers are very particular when it comes to the Wi-Fi name or SSID. The name is case sensitive and cannot contain any spaces or special characters.
However, some characters like _ or - can be used
Example: Business Wifi would not work
Example: Business_Wifi would
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Square systems are primarily compatible with Ethernet or Bluetooth interface printers (depending on the tablet you are using, Android tablets with USB ports and USB On-The-Go or USB Host mode can use USB interface printers). The compatible printers for Square systems are as follows:
Ethernet Interface Printers:
- Star Micronics mC-Print3 (39654510)
- Star Micronics TSP100III (39464910)
- Star Micronics TSP650II (39449772)
Bluetooth Interface Printers:
- Star Micronics SM-T300i (39634010)
- Star Micronics SM-S230i (39632710)
USB Receipt Printers:
- Star Micronics TSP100III (39474710)
- Star Micronics TSP650II (37966030)
- Epson TM-m10 (C31CE74011)
Impact Kitchen Printers
- Star Micronics SP700 (Ethernet Interface)
[Read More]