Ins and Outs of Tech Support

Use Ruby Verifone and Need a Scanner?
By: POSGuys Support - 6/15/2023

This quick guide simplifies your selection on Scanners & Cables compatible with Ruby Verifone by providing convenient links to products and setup guides.   Even though Ruby Verifone recommends industry-standard scanners, their Custom-Built Computers will prevent you from making use of the very cables provided by those manufacturers! What this means to you is if you are shopping for a new or replacement scanner that would normally work, it will not work with your Ruby Verifone Setup!   Below are scanners and resources POSGuys has identified over the years that we freely...

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What you need to know when upgrading to Bartender 2022
By: POSGuys Support - 5/15/2023

What you need to know when upgrading to Bartender 2022 More Flexibility New BarTender REST API – only available with BarTender 2022 Connect to any business system (ERP, WMS, MES, etc.) Automate your labeling workflow Printing operations, label template management, label printing 60+ actions available to run programmatically Flexible printer licensing – add on any number of printers anytime No new PKC needed More Mobility New BarTender Mobile App – only compatible with BarTender 2022 Print from anywhere, an...

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How to set up Wi-Fi dongle for Star CloudPRNT, WebPRNT, or AirPRNT
By: POSGuys - 4/6/2023

In this guide we'll cover all the steps you need to take to set up a star wireless printer with a USB WI-FI dongle. This is only compatible with printers that are using the IFBD-HI01x/02xinterface card. This setup is not compatible with the WiFi Dongle 30907200 - which is included in newer CloudPRNT printers like the TSP100IV and mC-Print series. That setup guide can be found here. Supported Printers: TSP654II, TSP700II, TSP800II, SP700 Supported Interfaces: CloudPRNT, AirPRNT, and WebPRNT with a Wi-Fi dongle Supported Environments: Any OS Devices Needed: Host device (Windows, Linux, Mac Compu...

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Your Guide to Using A Zebra Label Printer on a Mac
By: POSGuys Support - 12/20/2022

Please Note: POSGuys Technical Support Team does not support any Mac applications or hardware connected to Mac devices. This guide is being provided as a free resource to help you set up your printer. Zebra does not officially support Mac either, so be aware that getting support from them might be difficult. Do you want to use a Zebra label printer on your Mac computer but are having trouble getting it up and running? Maybe you’re still shopping for your options and are wondering if a Zebra printer will work on a Mac. The good news is that it is possible to connect a USB or Ethernet Zebra...

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Epson TM-L90 Plus Label Printing Issue On Clover POS
By: POSGuys Support - 9/21/2022

The Epson TM-L90 series printers come from the Epson factory with a setting enabled on the units, to conserve power, called the USB Power Save Mode. This power save setting on the USB port interferes with the Clover POS terminal from properly communicating with the printer. Once this setting is disabled on the printer itself, Clover POS should recognize the printer right away, and be able to print to it, via USB connection. To change the USB setting on the L90 printer, you will need to power off the printer, and hold down the FEED button while turning the printer back on. Once the self test ...

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Windows 10 Printing Issues
By: POSGuys Support - 7/31/2022

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Windows 7 EOL (End of Life)
By: POSGuys Support - 12/13/2019

Windows 7 EOL Microsoft will be ending all extended support, and security updates for Windows 7 systems soon, and it is highly recommended that you move to a new Windows 10 computer, PRIOR to the January 14th, 2020 cutoff date for Windows 7 End of Life. If your current Windows 7 system meets the recommended hardware specifications for Windows 10, you should be able to buy a Windows 10 upgrade license for the system, and migrate it to the new Operating System platform. If your system does NOT meet the recommended specs for Windows 10, you will need to replace the computer, and have the new...

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How do I load an image onto the PAX PX7 Pinpad?
By: POSGuys Support - 2/25/2019

The PAX PX7 has the capability of loading a custom image on to the display face for your business needs. To accomplish, there are several options available. The easiest step is using the Sideload option, with USB Thumb Drive to load the image onto the device. If that option is not viable or is too difficult to do, we suggest reaching out to your payment processor, to have them add the image to your BroadPOS Account. You can find the instructions for these processes, HERE. If you have any further questions or concerns, feel free to contact POSGuys.com Technical Support team at 800-903-6571 ...

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How do I pair and install my Epson printer via Bluetooth to my Windows 10 computer/tablet?
By: POSGuys Support - 1/28/2019

The first thing that should be done is to print off a Self Test page in order to determine what the passkey may be. Typically, the passkey will be ‘0000’ by default. In order to print off a test page, make sure the printer is off. Once it is turned off, press and hold the FEED button. While holding the FEED button down, turn the printer back on. At this point, a self test print should be printed off containing printer information, including the passkey needed for Bluetooth pairing. On the Windows 10 computer/tablet, go to your Bluetooth settings. Under the Bluetooth settings menu, select the ...

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Can I swap the interface type on a Citizen printer?
By: POSGuys Support - 1/3/2019

There are a few models that are capable of swapping the interface. Below is a list the printers, and the part numbers associated with the interface card: CT-S801 USB: IF1-UB01 Serial: IF1-RS01 Ethernet: IF1-ET01 Parallel: IF1-PA01 CT-S300/CDS500/PPU700 USB: 950036-01 Serial: 950034-00 Ethernet: 010761D Parallel: 950035-00 CT-S310 USB: Built-In Serial: TB66832-00F Ethernet: 010761D Parallel: TA66811-0

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