Ins and Outs of Tech Support

What to do if your Touch Controls stop working on your Windows PC.
By: POSGuys Support - 6/4/2024

We see this issue most often when customers attach a Second Monitor or Customer Facing Display for the first time. Typically, you will need to identify which display is the primary display and then we advise to calibrate as well. If your PC is otherwise fine, as in no damage to the touch display its self, the below steps should help. Open Tablet PC Settings Search for 'Control Panel' in your windows Desktop Search Once Control Panel is open, search for 'Tablet PC Settings'.  After opening Tablet PC Settings, select 'Setup...' within the Configure Section toward the top. Th...

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How to Pair your SocketScan 700 Series with a Windows Computer
By: POSGuys Support - 4/26/2024

How to Pair your SocketScan 700 Series with a Windows Computer When pairing the scanner to a Windows Computer, the Socket Scanner needs to be placed into HID Mode in order to scan Barcodes into text fields. Once in HID Mode, you then must pair to the Windows Computer. The easiest way to achieve both is to use the Socket Mobile Companion Setup Application. Setup To begin, download the Companion App from this link here: Socket Companion Application. Start the application and follow the On-Screen Setup steps. After the setup is complete, there will be a ne...

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Enabling Legacy Notepad on Windows 11
By: POSGuys Support - 4/26/2024

The new Notepad application included with Windows 11 has new features that make editing text easier. Things like browser-styled tabs, an enhanced Visual UI, and rich formatting options. While nice, these features cause problems for applications and hardware that rely on the simpler and straightforward nature of Window's classic Notepad application. If you are running into problems with entering text into the new Windows 11 Notepad, or if inputting text is causing lag, we have created a quick guide to deactivate the new Windows 11 and restore your access to the old program. Getti...

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How to Use An RFID Scanner with Excel To Perform A Missing Inventory Audit
By: POSGuys Support - 4/5/2024

Overview If you are looking for a convenient, lightweight approach to RFID, you can use Microsoft Excel to compare your scan results against an existing list- no expensive specialty software required. In this scenario, you would import or create a list of existing RFID Values into a single column. You would then have a second column to scan your RFID Tags into, populating your second list. Lastly, you will have a third column comparing your scanned list against the first column and highlighting any missing values. Thi...

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Use Ruby Verifone and Need a Scanner?
By: POSGuys Support - 6/15/2023

This quick guide simplifies your selection on Scanners & Cables compatible with Ruby Verifone by providing convenient links to products and setup guides.   Even though Ruby Verifone recommends industry-standard scanners, their Custom-Built Computers will prevent you from making use of the very cables provided by those manufacturers! What this means to you is if you are shopping for a new or replacement scanner that would normally work, it will not work with your Ruby Verifone Setup!   Below are scanners and resources POSGuys has identified over the years that we freely...

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What you need to know when upgrading to Bartender 2022
By: POSGuys Support - 5/15/2023

What you need to know when upgrading to Bartender 2022 More Flexibility New BarTender REST API – only available with BarTender 2022 Connect to any business system (ERP, WMS, MES, etc.) Automate your labeling workflow Printing operations, label template management, label printing 60+ actions available to run programmatically Flexible printer licensing – add on any number of printers anytime No new PKC needed More Mobility New BarTender Mobile App – only compatible with BarTender 2022 Print from anywhere, an...

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How to set up Wi-Fi dongle for Star CloudPRNT, WebPRNT, or AirPRNT
By: POSGuys - 4/6/2023

In this guide we'll cover all the steps you need to take to set up a star wireless printer with a USB WI-FI dongle. This is only compatible with printers that are using the IFBD-HI01x/02xinterface card. This setup is not compatible with the WiFi Dongle 30907200 - which is included in newer CloudPRNT printers like the TSP100IV and mC-Print series. That setup guide can be found here. Supported Printers: TSP654II, TSP700II, TSP800II, SP700 Supported Interfaces: CloudPRNT, AirPRNT, and WebPRNT with a Wi-Fi dongle Supported Environments: Any OS Devices Needed: Host device (Windows, Linux, Mac Compu...

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Your Guide to Using A Zebra Label Printer on a Mac
By: POSGuys Support - 12/20/2022

Please Note: POSGuys Technical Support Team does not support any Mac applications or hardware connected to Mac devices. This guide is being provided as a free resource to help you set up your printer. Zebra does not officially support Mac either, so be aware that getting support from them might be difficult. Do you want to use a Zebra label printer on your Mac computer but are having trouble getting it up and running? Maybe you’re still shopping for your options and are wondering if a Zebra printer will work on a Mac. The good news is that it is possible to connect a USB or Ethernet Zebra...

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Epson TM-L90 Plus Label Printing Issue On Clover POS
By: POSGuys Support - 9/21/2022

The Epson TM-L90 series printers come from the Epson factory with a setting enabled on the units, to conserve power, called the USB Power Save Mode. This power save setting on the USB port interferes with the Clover POS terminal from properly communicating with the printer. Once this setting is disabled on the printer itself, Clover POS should recognize the printer right away, and be able to print to it, via USB connection. To change the USB setting on the L90 printer, you will need to power off the printer, and hold down the FEED button while turning the printer back on. Once the self test ...

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Windows 10 Printing Issues
By: POSGuys Support - 7/31/2022

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