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Ins and Outs of Tech Support

Global Price Change in Aldelo
By: POSGuys - 11/15/2016

Global Menu Item Price Change The Global Menu Item Price Change feature allows you to update multiple menu item prices in Aldelo at once, by percentage or set amounts. For example, use this feature to increase all item prices by 20% or change the price of a subset of menu items by one dollar. To use this feature, follow these steps: Navigate to Activities > General Activities > Global Menu Item Price Change Select the group in which you wish to make changes (or select All Menu Groups). Select the items to be changed. Select the change option. Markup By Percent Markup By Amoun...

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Installing A Star Ethernet Printer
By: POSGuys - 11/14/2016

The following instructions go over how to set up an Ethernet interface Star Micronics printer. These instructions should work for all Ethernet Star printers, including the TSP100, TSP700II and SP700. For Windows 7, 8.1 and 10: Connect the printer to the network router Once powered on, the printer should acquire an IP address automatically Once it acquires an address, print a self test Turn printer off Hold down FEED button Continue to hold down the FEED button while turning the printer back on Release the FEED as soon as the printer makes a mechanical noise The printer should print...

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Installing an Epson Ethernet Printer
By: POSGuys - 11/10/2016

The following instructions go over how to set up your Ethernet interface Epson printer, including the TM-T20II, TM-T88V, and TM-U220. Setting up your Epson printer with an Ethernet interface requires setting the IP address. Use the following steps to set up the printer: Ethernet Configuration: 1. Make sure the Epson Ethernet printer is plugged into the network and turned on. Then run the Epson Ethernet Configuration Utility (EpsonNet Config) 2. The utility should automatically search the network and discover any Epson Ethernet printers that are available. 3. Once the printer s...

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Using scales in Aldelo for Restaurants
By: POSGuys - 11/8/2016

Pay by weight restaurants are becoming increasingly popular, from self service frozen yogurt restaurants to cook to order grill restaurants, charging your customers by the ounce is a great way to create a value vibe with your establishment. Your customers only pay for what they serve themselves and don't feel like they have to pay for additional items that aren't appealing to them. Aldelo for Restaurants has the ability to facilitate per weight items with an integrated scale. We recommend using the Brecknell 6710 w/ USB Interface, which is available in both a 15lb and 30lb version and is prec...

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Clover Compatible Kitchen Printer Star SP700
By: POSGuys - 10/13/2016

StarMicronics SP700 Kitchen Printer The Star SP700 series of printers is the most commonly used with iOS and Android POS Software for Restaurants. This impact printer is used to print out kitchen tickets. Please check with your software/app provider to verify compatibility. The following ethernet version is compatible with Clover: SP742ME (Gray) or SP742ML (Putty) These kitchen printers are impact printers that use ribbon (SPE-7060). The only versions that works with Clover are the ethernet model and wifi model. For most setups ethernet is recommended over wifi as it is more reliable, ea...

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What Does Tech Need to Help Us Help You
By: Mary - 6/9/2016

Our Tech Support Department is here to provide Live Technical Support for hardware and software on most orders. We strive to support everything we sell and go through extensive training with the different hardware and software manufacturers to make sure we understand in ins and outs of the point of sale and auto-id industries. There are a few items that will help us help you. An Order Number. We keep extensive notes on any support given to you so it helps us when we can find you in our system. Our order numbers start with PG and then numeric numbers after that. If you do not have your ord...

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Scanner Interfaces
By: Mary - 6/1/2016

How to connect a Barcode Scanner Barcode scanners can be connected to a PC, MAC, or Tablet through a variety of wired and wireless interfaces. The most common for PC is USB, the most common for tablets is bluetooth. USB Connections USB barcode scanners plug into a computer using the standard female USB port. Most versions of Windows from Windows 2000 on up install the necessary HID driver automatically, removing the need to download a device specific driver. The driver will normally be a HID (Human interface device) with the manufacturer's name sometimes specified with it example: Zebra H...

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Receipt Printers and Drivers
By: Mary - 5/1/2016

Receipt Printer Drivers All receipt printer manufacturers produce their own Windows drivers. In most cases there are drivers for both 32 bit and 64 bit windows versions. If you get a warning about a driver being unsigned or unconfirmed click the "install anyways". Download Drivers Here: A full list of available receipt printer drivers is available here: https://posguys.com/drivers.asp?catID=12 USB, Parallel, or Serial Connections Generally when installing the printer you will want to download the drivers first, run the executable but not power on or plug in the printer until ...

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CRE Database Backup
By: POSGuys Support - 3/2/2016

CRE Database Backup In our last post we talked about backing up the restaurant software, Aldelo, to have some kind of disaster recovery. Cash Register Express, a more general point of sale software, also has a backup utility built in. Below is our guide, including pictures, to walk through the process step-by-step. NOTE: Database Backup cannot be completed until all credit card transactions have been settled. Step One Open Cash Register Express, but don't log in. Click on File at the top left portion of the screen. Step Two Select Database Maintenance and then Backup Database Step Three Lo...

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Aldelo Database Backups
By: POSGuys Support - 2/18/2016

Any loss of data, whether it's a personal computer, handheld device, or business computer brings a lot of stress. Loss of data on a POS system means losing customer transactions, menu settings, inventory, and more. Luckily, the backup process for Aldelo is simple. Step 1 Open the Aldelo software. On the opening screen, select Back Office Step 2 On the Back Office screen, select Backup Database Step 3 Select a drive and a location from the menu. We recommend keeping a copy on the computer and on an external drive. A USB thumb drive works well and can be placed in a safe location easily. ...

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