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Ins and Outs of Tech Support

Windows 10 - Prolific USB-to-Serial Adapter Issue
By: POSGuys Support - 11/7/2017

With Microsoft rolling out many of their Creator Updates over the last several weeks, on the Windows 10 platform, we have started to notice some issues arising from the implementation of these updates. Especially, in regards to older hardware. One of the issues we have taken notice of, directly affects the functionality of devices using the Prolific USB-to-Serial Adapter cable. After the update, the device loses connectivity with the PC, and even though the system indicates that the driver is installed, and is the correct version, this is simply not true. In order to get around the driver is...

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Windows 10 Mobile Sync not Working
By: POSGuys Support - 11/6/2017

Windows 10 Creator Update Breaks Windows Mobile Sync Microsoft recently released an update to the Windows 10 operating system that creates problems with the Windows Mobile Device Center(downloaded here: 32or 64) and its ability to support Windows Mobile and Windows CE devices. Connecting a Windows Mobile device will not launch Windows Mobile Device Center properly, new devices aren’t recognized and applications aren’t able to synchronize data with the desktop computer via USB or Bluetooth. POSGuys has developed an application that will fix these sync issues by making a few configuration ...

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Using a serial scanner with Windows
By: POSGuys - 10/31/2017

Honeywell Orbit Barcode Scanner with a serial interface, setup to work like a standard keyboard input barcode scanner. The video covers what adapter you need, what middleware software enables keyboard input, and what the settings should be. This tutorial applies to Win7, Win8, and Win10. This technique will work for just about any serial barcode scanner, the main thing is that you set up the keyboard wedge software to match the port and scanner transfer settings. By default most ports and scanners are set to 9600, N, 8, 1. Honeywell Orbit Rebox On Sale $65! USB to Serial Adapter $20

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My Epson U220 doesn’t work with my Aloha system. What could be going on?
By: POSGuys Support - 8/4/2017

With the Aloha POS system, it is recommended by the manufacturer of the software to use an RS-232 interface (serial) on the TM-U220B impact printer. If you have an Ethernet or USB enabled U220, you should be able to swap out the interface cards with your old printer, or you may order a new printer. Once you have the serial interface installed (if it didn’t already come with it), plug in the serial-to-Ethernet adapter on the back of the device. One additional step that you may need to follow, is to modify the DIP switches on the bottom of the printer. This can be done by performing the followi...

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Age Verification Mode With Code's CR3600 Series Scanner
By: POSGuys Support - 3/22/2017

Have a CR3600 series scanner from Code, and want to use it in Age Verification mode? POSGuys.com Technical Support team can assist you with that. It requires some minor re-programming of the device in order to work in AV mode. The following steps will help you to get the device programmed. The first thing you want to do, is download CortexTools from our website, POSGuys.com under the CR3600 series scanner. Then, you will need to contact POSGuys.com Technical Support team via phone or email in order to get the firmware files needed for this process. Putting the standard CR3600 into age ...

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Epson M10 Receipt Format
By: POSGuys - 3/15/2017

The EPSON TM-M10 is a smaller version of the EPSON TM-M30 with the ability to print on the more compact 2" wide receipt paper. Overall the printer takes up less room then it's bigger brother and also prints smaller receipts. Configuring the printer may require some small adjustments in your software settings. PC America: Cash Register Express (CRE) With CRE the receipt is based on columns, so when the M10 tries to print a receipt using the standard Epson Thermal format then the additional columns are wrapped into the next line. The software does try and shrink down the font to make it ...

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Star Micronics to Epson - Emulation Setup
By: Chad - 3/7/2017

How do I put my Star Micronics TSP100 into ESC/POS (Epson Emulation) mode? Some specific softwares require that the printer communicates in ESC/POS mode, which is an Epson printer language that enhances and streamlines printing. However, that does not necessarily mean that an Epson printer will be needed. This is where Epson emulation comes into play. 1) Install the futurePRNT Configuration Utility (usually installed when the device driver is installed). Once installed, open the configuration utility, located in All Programs under the Start Menu. 2) As soon as the Configuration Utili...

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Scan all Uppercase or Lowercase with Zebra Barcode Scanner
By: POSGuys - 2/13/2017

Most applications using barcodes are not case sensitive where you can use barcodes with either uppercase or lowercase characters in the barcode and your application will treat it is the same barcode. However if your program treats them differently or you prefer to just use ALL uppercase or ALL lowercase characters then the following barcodes will set how the alpha characters are outputted. Step 1: Recall Defaults (optional) - In some cases the case conversion will not work until defaults are recalled. Step 2: Scan the barcode for the type of conversion you want to do, or select "No Case...

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Global Price Change in Aldelo
By: POSGuys - 11/15/2016

Global Menu Item Price Change The Global Menu Item Price Change feature allows you to update multiple menu item prices in Aldelo at once, by percentage or set amounts. For example, use this feature to increase all item prices by 20% or change the price of a subset of menu items by one dollar. To use this feature, follow these steps: Navigate to Activities > General Activities > Global Menu Item Price Change Select the group in which you wish to make changes (or select All Menu Groups). Select the items to be changed. Select the change option. Markup By Percent Markup By Amoun...

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Installing A Star Ethernet Printer
By: POSGuys - 11/14/2016

The following instructions go over how to set up an Ethernet interface Star Micronics printer. These instructions should work for all Ethernet Star printers, including the TSP100, TSP700II and SP700. For Windows 7, 8.1 and 10: Connect the printer to the network router Once powered on, the printer should acquire an IP address automatically Once it acquires an address, print a self test Turn printer off Hold down FEED button Continue to hold down the FEED button while turning the printer back on Release the FEED as soon as the printer makes a mechanical noise The printer should print...

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